Cargo Sales and Services Officer

Key Responsibilities

  • Revenue Generation (Commercial)
    • Implement Cargo Business Plan in alignment with local cargo strategies and Key Performance Indicators
    • Assist Cargo Manager(s) and coordinate with Cargo Sales team to achieve revenue target, generate ancillary revenue by actively seeking customers\' support
    • Support to manage capacity in order to maximise flight revenue
  • Customer Service
    • Coordinate with Outdoor Sales to provide customer-centric solutions
    • Handle customer enquiries and booking in a timely manner
    • Manage day-to-day relationship with stakeholders for revenue generation purposes
    • Provide superb sales and customer service in all commercial customer touch points to drive premium selling rates and business
    • Champion Cathay products and provide excellent, consistent product solutions
    • Update customers on shipment status promptly and provide solutions when needed
    • Support cargo reservations and bookings
    • Provide vendor notification for on time and delayed flights daily
    • Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions / reporting
    • Support the achievement of established performance targets through operational oversight and participation
    • Prepare flight documentation for crew and Customs
    • Check and review post flight documentation, prepare post flight reports promptly
    • Provide freighter catering uplift and last minute changes
    • Coordinate between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service
    • Coordinate cargo activities across sales, operations and ground handling to ensure efficient shipments
    • Communicate effectively to stakeholders, customers, airport, cargo operations, suppliers, flight crew etc.
    • Coordinate diversion of Cathay Pacific / Air Hong Kong flights as needed
    • Assist with crew administration and support
  • Ramp Coordinator (RCO)
    • Monitor and ensure required procedures are properly carried out by the Ramp Handling Operator and the Cargo Terminal Operator particularly with special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
    • Monitor the optimisation of space utilisation for loaded Unit Load Devices and belly of freighters
    • Ensure pre-loading aircraft searches are conducted per Security Programme
    • Maintain communication with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and Cargo Office
    • Liaise with Cargo Office to provide updates of freighter positioning during schedule disruption
    • Maintain safe operations during loading and unloading
    • Assess delay causes and recommend accountability and solutions to the immediate supervisor
    • Monitor the acceptance/release of special cargo as animals, engine, vehicle, bulky shipment, and odd-sized item
    • Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and Ramp Handling Operator
  • Safety, Security and Compliance
    • Comply with all safety, security, quality, and procedural requirements
    • Conduct quality check programmes established by Head Office and participate in audits
    • Conduct Operational Duty Holder activity is and as specifically required
  • Administrative Support
    • Assist with administrative matters e.g SAP
    • Support station training activities
    • Other task as requested
  • Efficiency Improvement
    • Support Cargo Manager to implement e-initiatives programmes to drive penetration of e-Bookings and other Agent Self-Service functions
  • E&A
    • Emergency and Accident and Crisis Response responsibilities

Requirements

Academic Qualifications

  • Graduation in any field is a minimum
  • Diploma / Certification in a relevant business field would is an advantage

Knowledge, Skills, Training and Experience

  • Minimum 2 years’ experience in cargo industry is an added advantage
  • Prior customer service experience with demonstrable customer service orientation
  • Excellent communication skills
  • Highly attentive to detail
  • Proficiency in MS Office and general technology skills
  • Good analytical, problem solving and planning skills
  • Ability to work independently
  • Knowledge of CHAMP CargoSpot systems is an advantage
  • Adaptability to change
#J-18808-Ljbffr Salary: GBP 30000 - 40000 per year Experience: 3 years required
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