Ticketing Services Agent - Heathrow Airport

Overview

Job Title: TicketingService Agent

Company: Swissport

Location: Heathrow Airport

Contract Type:Full Time

Hours:37.5 hours per week, between Monday – Sunday (shift work)

A Ticketing Services Agent is responsible for making reservations, issuing tickets, re-issuing tickets, collecting payments for these and also any excess baggage charges or other services provided to the passengers of our handled airlines. As the role involves giving assistance to both passengers and colleagues, a Ticketing Services Agent must have excellent interpersonal skills, as well as initiative and resilience. Reporting any irregularities directly to the Ticketing Services Supervisor or Passenger Duty Manager and also liaising with internal customers such as our handled airlines, the Ticketing Services Agent must ensure a high level of customer service is provided.

Responsibilities

To succeed in this role, you will ideally require:

  • Have at least 2 years\' airport Passenger Service experience
  • Have a good knowledge of the whole range of Passenger duties including, Check-in, Boarding, Safety and Security procedures, Immigration procedures as well as being fluent in the Sabre & Altea check-in systems.
  • Be highly self‑motivated, in possession of good communication skills and the ability, to prioritise tasks.
  • Be capable of working in a pressurised environment with tight deadlines.
  • Be able to be flexible at all times and adapt to different working practices and changes.
  • Be in possession of good PC skills including knowledge of Microsoft Excel
  • Be fully flexible to work early shifts starting from 04:15 and late shifts ending at 23:30.

Qualifications

Qualifications:

  • Prior experience in customer service, hospitality, or related fields is advantageous.
  • Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
  • Ability to work efficiently in a fast‐paced environment while maintaining composure under pressure.
  • Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
  • Demonstrated problem‑solving abilities and a proactive approach to resolving issues.
  • Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

  • Access to Employee Assistance Programme and wellness initiatives.
  • Comprehensive training and development programmes.
  • Free onsite parking whilst at work
  • Retirement savings plan with employer contributions.
  • Career advancement opportunities within the aviation industry.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace

#J-18808-Ljbffr
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...