<strong>Retail Operations & Customer Service Coordinator (Part Time) <br /> Role 1 Mornings 20 hours  8.30 - 12.30pm Monday to Friday <br /> Role 2 Afternoons 16 hours 1 – 5pm Monday, Tuesday, Thursday and Friday <br /> £12.74 per hour  Leicester based – LE3 1UT <br /> <br /> Benefits include:  </strong><br /> <br /> Up to 42 days annual leave (pro rata) <br /> Company sick pay <br /> Life insurance <br /> Health cashback plan for everyday healthcare expenses <br /> Free virtual GP service <br /> Mental health and wellbeing support <br /> Discounted gym membership <br /> Unlimited ‘Refer a Friend’ Bonus payments <br /> Cycle to Work Scheme <br /> Subsidised short breaks at selected RAFA accommodation <br /> Close to Leicester Forest East Park & Ride <br /> No weekend working in this role – Monday to Friday only <br /> <br /> <strong>Why join RAFATRAD? </strong><br /> <br /> Are you an organised administrator with excellent customer service skills? Do you enjoy working in a fast-paced environment where no two days are the same? RAFATRAD Ltd, the trading subsidiary of the RAF Association, is looking for two Retail Operations & Customer Service Coordinators to support our growing retail and e-commerce operation. . Every purchase supports the RAF community, with all profits helping serving personnel, RAF veterans and their families. By joining us, you'll be contributing to a meaningful cause while building your career within a supportive and values-driven organisation. <br /> <br /> This is a varied and rewarding role where you'll work closely with customers, suppliers, warehouse colleagues and internal teams to ensure a seamless customer experience while helping generate funds that support serving RAF personnel, veterans and their families <br /> <br /> <strong>About the role </strong><br /> <br /> As a Retail Operations & Customer Service Coordinator, you'll play a key role in ensuring our retail, customer service and e-commerce activities run smoothly. You'll support customers throughout their journey, maintain accurate product information, process orders and returns, and provide essential administrative support to the wider Sales & Marketing team. This is an excellent opportunity for someone who enjoys combining administration, customer service and retail operations in a busy and friendly environment. <br /> <br /> <strong>Key Responsibilities </strong><br /> <br /> Customer Service <br /> Respond to customer enquiries via email and telephone <br /> Process order amendments, cancellations, refunds and returns <br /> Resolve delivery issues and customer complaints professionally and efficiently <br /> <br /> Retail & E-commerce Administration <br /> Maintain and update online product listings <br /> Ensure product descriptions, pricing and specifications are accurate <br /> Support promotional pricing updates and campaigns <br /> Raise quotations and invoices <br /> <br /> Operations Support <br /> Investigate fulfilment and delivery queries <br /> Liaise with warehouse teams, suppliers and internal stakeholders <br /> Maintain accurate records and management information <br /> Support product and stock management activities <br /> <br /> Event Administration <br /> Assist with retail event planning and administration <br /> Prepare documentation and sales information <br /> Support pre-event and post-event activities <br /> <br /> <strong>About You </strong><br /> <br /> We're looking for someone with: <br /> <br /> Essential <br /> Previous administration experience <br /> Strong customer service skills <br /> Excellent communication skills, both written and verbal <br /> Good working knowledge of Microsoft Office applications <br /> Experience working with databases, CRM systems or online platforms <br /> Strong organisational skills and attention to detail <br /> Ability to manage multiple priorities effectively <br /> <br /> Desirable <br /> Experience within a retail, e-commerce or customer service environment <br /> Experience processing orders, returns or refunds <br /> Experience supporting sales or marketing teams <br /> <br /> Apply via our website www.rafa.org.uk <br /> <br /> Closing Date: 8:00am Friday 4 September <br /> <br /> Applications may close earlier than advertised due to high application volumes, so we encourage early applications. The RAF Association is proud to be a Disability Confident Employer. If you require any adjustments during the recruitment process, please let us know.