Resident Experience Advisor
Resident Experience Advisor
Doing the right thing, even when nobody’s watching? It’s an iQ thing.iQ is one of the UK’s biggest providers of student accommodation, committed to giving over 37,000 students across 86 sites and 29 cities their ‘Best Year Yet’. Our site-based teams are full of independent thinkers and problem solvers who love making people’s day.Sound like your cup of tea? Here’s a bit about the role…About the roleAs a Resident Experience Advisor (REA), you’ll be at the heart of daily life in our buildings. You’ll be the face of the reception area, you’ll welcome residents, support engaging events, keep our tech systems running smoothly and help create a community that feels like home. It’s a hands-on, people-focused role where no two days are the same.You’ll often be the first person residents and visitors meet on reception. You’ll work closely with the wider site team and receive training across all core areas so you can work confidently and independently.What you’ll be doing Being a warm, professional presence at reception and handling resident enquiriesWelcoming new students, encouraging current students to re-book and hosting viewings for prospective residents and their familiesManaging parcel deliveries, car parking requests and general site administrative tasksLogging and following up with maintenance requests, ensuring on-site contractors are coordinated in line with requirementsHelping plan and deliver resident events and engagement activitiesCompleting standards walks, inspections and building safety and compliance checksReaching out proactively to residents in rent arrears and providing the relevant supportGoing the extra mile to create a warm, inclusive, and memorable resident experience What makes a great iQer?We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You’ll roll up your sleeves, bring fresh ideas for our residents, and communicate brilliantly.Customer service experience is helpful, whether in a bar, hotel, gym, shop or anywhere you’ve worked with people but what matters most are your people skills, personality, attention to detail and drive to do the best for our residents. Working hoursOur residents come first, so we work around their needs. Your shift pattern will be confirmed at least six weeks in advance and may vary across a six‑week cycle.You’ll work on the busy reception desk within our operating hours of 8am–8pm, Monday to Friday, with occasional weekend work agreed in advance for busy periods or open days.What you'll getIn exchange, you'll receive great benefits, and the opportunity to work as part of a fun, supportive team in a business that's definitely going places.Working at iQ is so much more than a job, it's the chance to carve out your future and build a career in a truly diverse and supportive environment.Want to know what it’s really like to work at iQ? Check us out on Glassdoor and hear directly from our people.Ready to feel like you've got the best job ever? Apply today!