[Remote] NOC Engineer – Tier III

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on providing reliable broadband services to underserved communities. They are seeking a NOC Engineer – Tier III to ensure network reliability and performance while providing advanced monitoring and troubleshooting support within their Network Operations Center.


Responsibilities

  • Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services
  • Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution
  • Coordinate escalations with internal engineering, field operations, and external vendors
  • Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems
  • Conduct proactive network performance analysis, capacity planning, and optimization
  • Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel
  • Oversee change management, upgrades, and maintenance windows to minimize service impact
  • Maintain detailed documentation, runbooks, and process improvements for network operations
  • Ensure SLA adherence, service availability, and MTTR targets are consistently achieved

Skills

  • 8–10+ years in network operations, engineering, or telecommunications, with proven experience in NOC or ISP environments
  • Deep expertise in IP networking (BGP, OSPF, MPLS, VLANs, VPNs, QoS) and fiber transport systems (DWDM, CWDM, Ethernet)
  • Hands-on experience with: reputed company (Junos), reputed company, and MikroTik platforms
  • reputed company XGS-PON and access/aggregation network management systems
  • Fixed wireless and LTE platforms such as reputed company, Telrad, or similar
  • Advanced diagnostic, analytical, and scripting abilities (Python, reputed company, or equivalent a plus)
  • Strong understanding of network monitoring, alerting, and telemetry tools
  • Proven ability to lead technical response during major incidents and guide NOC teams through resolution
  • Must be authorized to work in the United States
  • This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment
  • This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time
  • Bachelor's degree in computer science, IT, or equivalent experience preferred

Benefits

  • Remote position
  • Schedule Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role

Company Overview

  • reputed company provides fiber optic services, focusing on building and operating fiber networks for internet and data connectivity. It was founded in 2017, and is headquartered in Boulder, Colorado, USA, with a workforce of 51-200 employees. Its website is

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