Remote Junior Technical Support Representative

Remote Junior Technical Support Representative – United Kingdom

Location: United Kingdom (Remote)

Job Type: Full-Time

Experience: 0–1 Year

Job Overview We are seeking a motivated and customer-focused Junior Technical Support Representative to join our growing remote support team. This is an excellent opportunity for individuals looking to start their career in IT and technical support.

You will assist customers by resolving basic technical issues, providing product guidance, and escalating complex problems to senior engineers when necessary. Comprehensive training will be provided, making this role ideal for candidates with strong communication skills and a passion for technology.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and live chat.
  • Diagnose and resolve basic software, hardware, and connectivity issues.
  • Log and track customer tickets using a ticket management system.
  • Escalate unresolved issues to senior technical specialists.
  • Guide customers through troubleshooting steps.
  • Maintain accurate records of customer interactions.
  • Meet service-level agreements (SLAs) and quality standards.
  • Stay updated on company products and software releases.
Required Skills & Qualifications
  • Bachelor's degree or diploma in IT, Computer Science, or a related field (preferred).
  • Basic understanding of Windows, Microsoft Office, and internet applications.
  • Excellent verbal and written English communication skills.
  • Strong problem-solving and customer service abilities.
  • Ability to work independently in a remote environment.
  • Reliable internet connection and suitable home workspace.
  • No prior experience required; internships are an advantage.
Benefits & Perks
  • Fully remote work.
  • Paid training program.
  • Competitive salary.
  • Home office equipment allowance.
  • Health and wellness benefits.
  • Paid annual leave.
  • Career progression opportunities.
  • Employee Assistance Program (EAP).
  • Learning and certification reimbursement.
  • Flexible working hours.
Skills: it,communication skills,skills,customer,technical support,internet
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...