Regional Services Manager - Canada
Company Confidential is a Company Confidential Company Confidential company dedicated to advancing sustainable Company Confidential and empowering the people who Company Confidential water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Company Confidential is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to Company Confidential, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role The successful candidate will Company Confidential the successful execution of AMI, Smart Company Confidential, and Company Confidential distribution Company Confidential across Canada while ensuring the Company Confidential, reliability, and optimization of our FlexNet platform and Company Confidential technologies. The Application Engineering Manager is responsible for ensuring Company Confidential project is completed on-time, on-budget, and Company Confidential customer specifications — while Company Confidential driving Company Confidential improvement in technical service delivery and team capability. Company Confidential Team Leadership & Regional Management Company Confidential, mentor, and Company Confidential a regional team of Project Managers and Application Engineers across Canada Assign resources to Company Confidential and Company Confidential maintenance work Company Confidential on workload, technical complexity, and customer priorities Company Confidential talent development using the CPG Company Confidential and foster a culture of technical Company Confidential and customer Company Confidential Manage Company Confidential, conduct reviews, and support career Company Confidential for Company Confidential reports Effectively manage a remote, multidisciplinary team and Company Confidential culture change across the regional organization Project & Service Delivery Company Confidential installation, service, and warranty execution of Company Confidential distribution, Smart Company Confidential, and AMI Company Confidential Company Confidential the Canadian region Coordinate Company Confidential customer and project activities including Company Confidential acceptance, maintenance, and warranty services Monitor project activity, address customer service and Company Confidential maintenance issues, and ensure adherence to schedules and budgets Company Confidential Company Confidential-award coordination, contract and SOW development, and review Ensure Company Confidential project phases are documented appropriately and executed in line with company and customer standards Technical Leadership Company Confidential technical direction on AMI (Sensus FlexNet) Company Confidential Company Confidential, optimization, and reliability Guide Company Confidential in troubleshooting and resolving Company Confidential issues across head-end systems and network components Company Confidential preventive maintenance plans (daily, weekly, monthly), Company Confidential health monitoring, and Company Confidential read Company Confidential improvements Recommend and approve Company Confidential improvements, over-the-Company Confidential upgrades, and hardware enhancements Company Confidential backend data Company Confidential analysis to diagnose and Company Confidential deployment issues Ensure compliance with data Company Confidential, Company Confidential, and regulatory standards relevant to Canadian Company Confidential Company Confidential Architect customer solutions by leveraging expert knowledge of Sensus services and products such as RNI, MDM (Sensus Analytics), AMR Reading (Sensus EasyLink), and required integrations Customer & Stakeholder Engagement Serve as the senior Company Confidential of escalation and Company Confidential customer Company Confidential for the Canadian region Represent the region across business development phases RFP, Company Confidential, customer contract negotiations, and Company Confidential installation contractor SOWs Build strong Company Confidential relationships across Sensus organizations including Sensus Sales, Technical Support, Company Confidential, Engineering, Marketing, and Company Confidential Company Confidential closely with Canadian Distributor to Company Confidential Company Confidential of post-sales technical issues Company Confidential project status reporting to senior management and Company Confidential customer conflict Company Confidential What You’ll Bring Bachelor’s degree in Engineering, Computer Science, or a Company Confidential technical discipline (or equivalent relevant experience) 8+ years of combined experience in project management, Company Confidential service, and/or applications engineering, with at least 3 years in a leadership or people management role Demonstrated experience in Company Confidential distribution services or Company Confidential (water, gas, and/or Company Confidential) Strong knowledge of Company Confidential Company Confidential, business processes, and software platforms including Company Confidential Data Management Systems (MDM) and Customer Information Systems (CIS) Project management experience covering Company Confidential relations, budget and Company Confidential development, schedule development, and leading cross-functional project teams Company Confidential ability to determine key business issues and Company Confidential appropriate Company Confidential plans from multi-disciplinary perspectives Effective leadership, project management, and negotiation skills Excellent verbal, written, and interpersonal communication skills in English Strong analytical, organizational, and presentation skills Goal oriented, with the ability to work effectively in both Company Confidential and office environments Willingness to travel Company Confidential Canada as required to support customers, Company Confidential, and team members Company Confidential to Have Master’s degree, MBA, and/or PMP certification Bilingual proficiency in English and French Hands-on experience with AMI (Advanced Metering Infrastructure) deployments, RF networks, or IoT-Company Confidential systems Familiarity with Company Confidential or Company Confidential ticketing systems AI/ML certification or hands-on experience applying AI in Company Confidential analysis or optimization The estimated salary Company Confidential for this position is $150k to $175k Company Confidential plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the Company Confidential. At Company Confidential we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Company Confidential plans, RRSP with company contribution, Company Confidential time off, Company Confidential parental leave and tuition reimbursement. #LI-JO2 Join the global Company Confidential team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products Company Confidential Company Confidential utilities, industrial sectors, residential areas, and Company Confidential buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, Company Confidential, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the Company Confidential of inclusion and belonging in driving innovation and allowing us to compete more effectively Company Confidential the world. Apply To This Job