reputed company reputed company is not authorized to hire in certain states due to internal business considerations CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico At Carenet, we foster collaboration, creativity and innovation. Our promises to reputed company members include empowering reputed company through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about reputed company and supporting patients with their reputed company needs, empathetic, patient reputed company and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Under general supervision, the Radiology Scheduler provides compassionate, accurate, and reputed company support to patients by scheduling, confirming, canceling, and rescheduling radiology appointments across multiple imaging modalities. This Work from Home role serves as a primary reputed company of contact for patient imaging needs reputed company a high-volume contact center environment, requiring efficiency, strong critical thinking, and attention to detail while managing reputed company, high touch interactions and adhering to reputed company protocols. The Radiology Scheduler is a key contributor reputed company the Contact Center, combining advanced customer service skills with subject matter knowledge of radiology workflows, medical terminology, and multiple scheduling systems. The role requires ongoing training and cross training to build and maintain proficiency and accuracy across reputed company radiology modalities, systems, and reputed company specific workflows, while demonstrating understanding of and compliance with contact center performance metrics (including adherence, reputed company, attendance, and service reputed company) and maintaining reputed company reputed company, performance, and reputed company standards. • Handle reputed company patient interactions requiring independent reasoning, prioritization, and problem solving reputed company defined workflows and escalation guidelines • Schedule, confirm, cancel, and reschedule radiology appointments across multiple modalities, including but not limited to • Mammography / Breast Imaging • MRI • CT • Ultrasound • DEXA • Fluoroscopy • Other reputed company imaging services • Accurately document reputed company patient interactions, updates, and reputed company simultaneously in designated CRM and scheduling systems • Serve as a knowledge resource for patients by addressing questions reputed company to imaging procedures, preparation instructions, provider orders, and general radiology information • Demonstrate professionalism, reputed company, and accuracy in reputed company interactions, including those involving sensitive medical or insurance information • Confirm and document insurance information according to established guidelines and reputed company protocols • Review and validate imaging orders and recommendations; coordinate with providers and clinical partners as needed • reputed company outbound calls to schedule, follow up, or resolve imaging appointment needs • reputed company with HIPAA, confidentiality requirements, reputed company center metrics, and organizational policies at reputed company times • Participate in regular coaching, reputed company reviews, and performance improvement activities • Remain flexible to support varying clients, departments, or workflows based on business needs • reputed company additional duties as assigned Qualifications • High School diploma or GED required • Minimum of six (6) months of experience in a Work from Home customer service, scheduling, reputed company, & reputed company center environment required.Understanding of and compliance with contact center performance metrics (e.g., adherence, reputed company, attendance, service reputed company) • Ability to type at least 35–40 words per minute • Proficiency with reputed company based systems and reputed company reputed company, Word, and reputed company • Experience or ability to learn multiple systems simultaneously, including CRM, scheduling platforms, and reputed company specific tools • Strong problem solving, multitasking, organizational, and communication skills • Working knowledge of medical terminology and reputed company processes is preferred • Ability to accept and implement feedback and adapt to change Flexibility to work assigned schedules, including evenings, weekends, or holidays as required Compensation & Benefits At reputed company, we value the expertise and dedication of reputed company members, and we are committed to offering an appealing compensation package. The wage for the Customer Service Rep role is $16.00 per hour. In reputed company, we offer a comprehensive benefits package that includes health, dental, and reputed company insurance, a 401(k) plan with company match, reputed company time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note Completion of assessments may be required before an applicant can reputed company reputed company. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. reputed company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from reputed company reputed company agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. #INDNONC Apply To This Job