Project Manager BPO Sales Programs
Immediate need for a talented Project Manager – BPO Sales Programs. This is a 06 Months Contract opportunity with long-term potential and is located in U.S(Remote -PST). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-27064
Pay Range: $68 - $74/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Own end-to-end project plans for BPO launches and the Global Sales BPO COE, including project charters, timelines, action trackers, risk/issue logs, and decision registers.
- Build and document the BPO onboarding and launch process where formal documentation does not currently exist.
- Develop Partner Management Frameworks, playbooks, SOPs, and repeatable processes to support scalable BPO partnerships.
- Track milestones, dependencies, risks, issues, and resource requirements across multiple workstreams.
- Drive escalations and key go/no-go decisions ahead of launch deadlines.
- Coordinate internal teams and external BPO partners to ensure readiness and successful execution.
- Monitor post-launch performance during the 30-day ramp period and coordinate measurement with Data Science.
- Support transition of launched BPO partners to steady-state vendor management.
- Conduct retrospectives and incorporate lessons learned into future BPO processes and playbooks.
- Establish centralized project tracking and status reporting for broader stakeholder visibility.
- Stakeholder Management
- Build strong working relationships across Finance, Legal, Data Science, Sales Operations, Sales Leadership, Corporate Onboarding, Sales Technology, Vendor Management, and BPO partners.
- Drive accountability and execution through influence rather than formal authority.
- Facilitate alignment among senior stakeholders on project timelines, requirements, risks, and decisions.
- Develop communication and engagement strategies to keep internal and external partners informed.
- Create executive-ready status updates using tools such as Slack, Google Sheets, and presentation decks.
- Represent Sales BPO Programs in cross-functional planning and execution.
- Continuous Improvement
- Identify gaps in existing BPO processes and determine where documentation, standardization, or process improvements are needed.
- Convert ad hoc processes into repeatable frameworks, SOPs, and playbooks.
- Use lessons learned from BPO launches to continuously improve the Partner Management Framework and COE operating model.
- Must Have: SalesForce experience
- 5 years of Project Management, Program Management, or related project delivery experience.
- Strong experience independently managing complex projects with multiple concurrent workstreams.
- Experience working with BPO, outsourcing, vendors, agencies, partners, or third-party service providers strongly preferred.
- Demonstrated experience building processes, frameworks, documentation, playbooks, SOPs, or operating models from scratch.
- Strong cross-functional stakeholder management and communication skills.
- Ability to lead through influence and drive accountability without direct authority.
- Comfortable working in ambiguous environments and creating structure where formal processes do not yet exist.
- Strong organizational, analytical, problem-solving, and risk-management skills.
- Experience managing aggressive timelines, dependencies, escalations, and project deliverables.
- PMP, Agile, or other project/change management certification preferred.
- Working proficiency with project management and collaboration tools such as Jira, Confluence, Smartsheet, Slack, Excel, or Google Sheets.
- Experience using AI tools such as ChatGPT, Claude, or Gemini to accelerate documentation, synthesis, reporting, and project management work.
- BPO or outsourced sales/customer operations
- BPO vendor onboarding or launch
- Vendor/partner management
- Sales Operations or Sales Program Management
- Building a new program, department, PMO, or Center of Excellence
- Developing operating models, governance frameworks, or partner-management frameworks
- Executive-level reporting and stakeholder communications
- Budget/vendor cost management
- Risk, issue, and dependency management
- Cross-functional workshops and facilitation
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Skills:
Agile Programming Methodologies, Alliance/Partner Management, Alliance/Partner Marketing, Analysis Skills, Artificial Intelligence (AI), Atlassian JIRA, Budgeting, Change Management, Communication Skills, Consulting, Continuous Improvement, Corporate Sales, Cost Control, Cross-Functional, Data Science, Documentation, Documentation Standards, Employee Benefits, Finance, Information Technology & Information Systems, International Sales, Leadership, Legal, Onboarding, Organizational Skills, Outsourcing, Problem Solving Skills, Process Improvement, Project Management Certification, Project Management Professional (PMP), Project Management Software, Project Planning, Project Tracking, Project/Program Management, Risk, Risk Management, Sales, Sales Operations, Salesforce.com, Short Messaging Service (SMS), Slack, Software Administration, Standard Operating Procedures (SOP), Technical Leadership, Time Management, Vendor/Supplier Management
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