Passenger Service Supervisors : London Gatwick Airport

Job Description

We have some fantastic opportunities to join our Passenger Services Supervisor team at our 14th UK base, London Gatwick Airport!

As a Passenger Service Supervisor you will support our customer facing teams at the airport, ensuring our customers receive a fantastic service as they travel through the airport. In this hands‑on role, you will actively engage with our customers, leading by example to ensure the delivery of the highest standards of customer service. You will also work closely with our third‑party partners and airside colleagues to ensure a seamless experience.

What will you do in the role?

  • Lead and suppor t the day to day Passenger Service Agent team performanceon each shift.
  • Play an important role in ensuring the efficient running of the day to daycheck-in and boarding operation.
  • Work closely with our third party partners to ensure we deliver a fantastic service.
  • Play an important part in ensuring we achieve our On Time Performance , Safety and Customer Satisfaction targets
  • Be anambassadorof our safety firstculture ,ensuring you drive the culture through every aspect of the role.
  • You will be responsible for the development and management of team Passenger Service Agents
  • .As we are always on hand to help ourcustomers, this positioninvolves working on a rosteredshift basis and requires flexibility to support our flight programme. Shifts will cover our24 / 7 operationand will include working weekends and bank holidays.

What are they key skills / experience you\'ll already have?

The successful candidate will already be demonstrating Role Model behavioursand will be an ambassador f or the Jet2 brand and ethos. You will also have -

  • Experience of coaching and leading teams in a fast‑paced, customer facing airline operationalenvironment.
  • The ability to provide direction and guidance in challenging operational situations .
  • A passion for customer service and safety .
  • Previous experience of passenger service operations in the airport ( check‑in, boarding etc.)

What Can We Offer You?

We offer our valued colleagues a range of benefits including : -

  • Excellent salary, with annual pay review
  • Contributory pension scheme
  • Discretionary profit share bonus scheme
  • 34 days holiday entitlement per annum (including Bank Holidays)
  • 3 x salary life assurance
  • Colleague discounts on Jet2holidays and Jet2.com holidays and flights
  • Cycle to Work Scheme
  • Access to Mental Health First Aiders
  • Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!

#J-18808-Ljbffr Salary: GBP 36000 - 60000 per year
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