Operational Resilience Manager

Requirements

  • Proven experience in an operational resilience, business continuity, or operational risk execution role within UK financial services
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  • A strong practical understanding of UK regulatory frameworks (PRA/FCA operational resilience rules) and familiarity with ICAAP operational risk components
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  • Hands-on experience executing dependency mapping, updating business continuity plans, and supporting scenario tests alongside cross-functional teams
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  • A proactive, collaborative approach to embedding a resilience culture, with the ability to engage confidently with senior leadership and risk committees
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  • High attention to detail and a hands-on approach to tracking operational metrics, actions, and regulatory deliverables in a fast-paced environment

What the job involves

  • As an Operational Resilience Manager for Monzo Bank Limited (MBL), you will focus on the day-to-day coordination, execution, and operational maintenance of our resilience requirements and artefacts within the UK
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  • You will support operational resilience within Monzo in alignment with global operational resilience policies and standards, working closely with the Senior Operational Resilience Manager to ensure we remain resilient
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  • Important Business Services: Executing the identification and review of Monzo's Important Business Services (IBS) and mapping their underlying dependencies across people, processes, technology, facilities, and third parties
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  • Monitoring Impact Tolerances: Supporting the monitoring and tracking of Monzo's Impact Tolerances, collecting metrics, and flagging potential breaches to key local stakeholders and global owners
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  • Scenario Testing: Supporting the execution of Monzo's entity-specific scenario tests for severe but plausible disruptions, and coordinating Monzo's participation in wider, multi-entity global stress tests
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  • Supporting ICAAP & Risk Assessments: Coordinating operational inputs into Monzo's Internal Capital Adequacy Assessment Process (ICAAP), mapping operational disruption scenarios to capital/liquidity implications and supporting stress testing models
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  • Business Continuity Maintenance: Coordinating Business Continuity Planning (BCP) and Testing within Monzo, assisting business areas in maintaining, updating, and regularly testing their response plans
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  • Governance Committee Support: Supporting the operation of the Global Operational Resilience Forum and providing inputs into Monzo's Risk Committees through data-driven operational resilience updates
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  • Policy Operationalisation & Compliance: Assisting Monzo business areas with the practical application of global resilience & continuity and incident management policies
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