Microsoft Systems Engineer

Microsoft 365 Support Engineer

Bourne End, Hybrid 2 days a week

Salary up to £42,000

 

We’re looking for an experienced Microsoft 365 Support Engineer to join our client's technology team, taking ownership of complex support issues across their Microsoft workplace environment.

This is a hands-on 3rd line support role with a strong Microsoft focus. You’ll troubleshoot and resolve escalated technical issues across Microsoft 365, Windows, Entra ID and endpoint technologies, while helping maintain a secure and reliable environment for users across the business. You'll be joining an established team where you'll act as a technical escalation point, get involved in improvements and projects, and have plenty of opportunity to deepen your Microsoft expertise.

A driving licence is required, as there may be occasional travel to local regional offices.

 

What You’ll Do

  • Provide 3rd line technical support across the Microsoft workplace environment
  • Troubleshoot complex issues across Microsoft 365, Windows and associated technologies
  • Administer and support Microsoft 365, including Exchange Online, Teams, SharePoint Online and OneDrive
  • Manage users, groups, permissions, licensing and access through Entra ID / Azure AD
  • Support endpoint management and device configuration through Microsoft Intune
  • Troubleshoot identity, authentication, access and Microsoft 365 connectivity issues
  • Act as an escalation point for issues that cannot be resolved at 1st or 2nd line
  • Monitor Microsoft 365 service health and investigate incidents
  • Support security, compliance and access controls across the Microsoft environment
  • Carry out configuration changes, upgrades and general platform maintenance
  • Work with internal teams and third-party suppliers to resolve more complex technical issues
  • Contribute to Microsoft 365 improvements, migrations and technology projects
  • Maintain clear technical documentation and share knowledge with the wider support team

 

Essential experience:

  • Strong experience providing 2nd/3rd line IT support
  • Hands-on administration and support of Microsoft 365
  • Good knowledge of Exchange Online, Teams, SharePoint Online and OneDrive
  • Experience supporting Entra ID / Azure Active Directory
  • Good Windows desktop and troubleshooting experience
  • Experience with user administration, permissions, authentication and access issues
  • Strong troubleshooting skills and the ability to take technical issues through to resolution
  • Confident communicating with users and other technical teams

 

This would suit an experienced 2nd/3rd Line Support Engineer, Microsoft 365 Engineer, Infrastructure Support Engineer or Modern Workplace Engineer looking for a role with genuine ownership of a Microsoft environment.

 

Apply now if you're looking for a hands-on Microsoft role where you can solve complex problems, improve the environment and develop your M365 expertise.

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