Microsoft 365 Support Engineer Apprentice

Location

This role is located at our Titchfield office. You will need to be located near the office base: Segensworth Road, Titchfield, Fareham, Hampshire, PO15 5RR. We operate a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations and working between office and remote throughout the week. As part of the hybrid working arrangement there is a 40% minimum office attendance requirement.

Salary

£27,252

Working patterns

All our vacancies are offered as a flexible option of Full time, Part time, Flexible working, Job Share.

Closing date

Apply before 11:55pm on Tuesday 28th October 2025.

About the role

The Microsoft 365 (M365) Engineer Apprenticeship is an opportunity for individuals interested in Technology to work toward a formal qualification alongside full‑time employment. The role will involve shadowing, observing, and learning various related M365 support skills whilst gaining experience for a Level 3 Apprenticeship. This is a two‑year apprenticeship designed to support your professional development and help you to grow within this organisation.

Responsibilities

  • Responding to incidents, requests and changes.
  • Monitoring the configuration, availability, security, capacity and performance.
  • Engaging in continuous improvement activities.
  • Maximising the use of tools and technologies to deliver operational excellence.
  • Engaging in wider communities of practice, identifying good practices we can adopt and sharing our experiences.

Benefits

  • Hybrid working and flexi‑time so you can work around your life, not the other way around.
  • A market leading pension scheme – our employer contribution rate is around 29%.
  • A choice of working patterns for every role: full‑time, part‑time, job‑share.
  • Maternity, adoption or shared parental leave of 26 weeks full pay (subject to qualifying criteria).
  • Opportunities to learn new technology & skills on the job, utilising blocked out Protected Learning Time in your weekly schedule and taking advantage of the support of our Communities of Practice.
  • Employee Assistance Programmes.
  • Diversity Network Groups.
  • Mental Health Allies.
  • Civil Service Sports and Social club.
  • Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years service in addition to 9 public holidays.
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