Mercedes Benz Deployments & Communications Specialist

Drive Your Career Forward with RAC

Role: Deployment & Communications Specialist - Mercedes-Benz Cars UK Account Location: Bescot Head Office, Walsall (with the potential of becoming hybrid after successful probation)

Hours: Full-Time, 35 hours per week

Working hours will be aligned to the operational hours of the relevant function, including weekend and bank holidays Monday to Sunday, between 6am and 10pm Contract : Full Time | Permanent

Salary : Dependant on Experience

Why Join Us?

We’re looking for an enthusiastic, motivated, and detail‑oriented individual to join our RAC team. As a Deployment & Communications Specialist, you’ll play a vital role in ensuring smooth operations and delivering exceptional customer service for our prestigious Mercedes-Benz Cars UK account.

If you thrive in dynamic environments, love collaborating with others, and want to make a real difference, this is the role for you!

What You’ll Do

  • Deliver excellence: Provide professional solutions that meet customer needs and business goals.
  • Respond quickly: Manage response times and keep customers updated until their issue is resolved.
  • Stay proactive: Follow up with customers after breakdowns and share timely progress updates.
  • Collaborate: Build strong relationships with colleagues in Roadside Services to deliver outstanding service.
  • Think smart: Choose cost‑effective solutions using RAC’s repair network and third‑party providers.
  • Coordinate resources: Liaise with internal and external contacts to ensure efficient deployment.
  • Manage systems: Use iCAD Dispatch to make strategic deployment decisions and monitor performance.
  • Support compliance: Apply knowledge of contractor arrangements, minimise manual claims, and meet KPIs.
  • Drive success: Contribute to team goals that boost profitability, growth, and customer satisfaction.
What You’ll Need
  • Experience with RAC deployment methods, iCAD systems, and related tools.
  • Ability to meet performance KPIs and compliance requirements.
  • A proactive mindset with flexibility to adapt to change.
  • Strong teamwork and communication skills.
  • Knowledge of National Deployment Centre (NDC) processes.
  • Familiarity with breakdown products, data protection, health & safety, and FCA compliance.
What’s in It for You? At RAC, we believe in rewarding our colleagues. Alongside a competitive salary, you’ll enjoy:
  • Bonus scheme eligibility
  • 23 days annual leave
  • Pension scheme (up to 6.5% employer contribution)
  • Life assurance (2x salary, rising to 4x for pension members, with flexible options up to 10x)
  • Family leave support and resources
  • 24/7 confidential personal support service (for you and household members 16+)
  • Car salary sacrifice scheme (after 12 months, including EV options)
  • FREE RAC Ultimate Complete Breakdown Service from day one
  • Discounts via Orange Savings portal (retailers, supermarkets, holidays, tech & more)
  • FREE onsite parking
  • Automatic enrolment into our Colleague Share Scheme - Owning it Together, giving you a stake in RAC’s future success
Ready to Shift Gears? This is your chance to showcase your expertise, join an energised team, and contribute to RAC’s reputation for excellence.

Apply today and become part of a company where your skills make a real impact and your career can thrive.

Together we are all #OrangeHeroes

  • come be part of our journey!
We’re committed to building a diverse, inclusive, and collaborative culture. We welcome applicants from all backgrounds and experiences.
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...