Medical Operations Coordinator (12-month Contract)

Medical Operations Coordinator (12-month Contract)

Join to apply for the Medical Operations Coordinator (12-month Contract) role at HeliosX Group

Medical Operations Coordinator (12-month Contract)

Join to apply for the Medical Operations Coordinator (12-month Contract) role at HeliosX Group

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Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How We Started
Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We\'ve grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth.
Where We Are Now
We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Between 2023 and 2024 our global revenue tripled; £60m to £180m (300% year-on-year growth). We\'re looking to do the same in 2025; move into new territories, and further accelerate our growth journey. There’s never been a more exciting time to join HeliosX.
Where We’re Going
Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone.
Come be a part of making our dream of easier and faster healthcare a reality!
The Opportunity
We’re looking for a highly detail-oriented Operations Coordinator to support the smooth running of our expanding Medical function at HeliosX. If you thrive in fast-moving environments, enjoy coordinating complex projects, and have experience supporting clinical or regulated teams – this is your opportunity to make a real difference in digital healthcare.
The Role
Reporting to the Global Clinical Governance Manager, you’ll work closely with our Medical Directors and Team Leads across governance, training, strategy, and clinical operations. You\'ll provide project and coordination support across multiple key workstreams – from tracking medical KPIs to enabling high-quality training and compliance processes.
This is primarily a remote/home-based role, with occasional travel to our office in Central London. The role is an initial 12-month contract.
What You\'ll Be Doing

  • Track and report on monthly medical KPIs and performance metrics
  • Coordinate cross-functional medical projects, ensuring milestones are met and stakeholders stay aligned
  • Review clinician performance dashboards, identify variances, and surface insights to support workforce planning
  • Administer the Complaints & Incidents process, ensuring timely escalation and documentation of corrective actions
  • Maintain accurate governance records – meeting minutes, action logs, RMS usage tracking
  • Support admin tasks such as managing purchase orders, invoices, interview scheduling, and onboarding setup
  • Organise clinical training programmes in collaboration with the Training Lead, track completions, and manage training feedback and records

What You\'ll Bring To HeliosX

  • Proven experience in a coordination or operations role – ideally within healthcare, healthtech, or another regulated environment
  • Exceptionally organised, with the ability to juggle multiple tasks and workstreams without missing a beat
  • Comfortable working with spreadsheets (Google Sheets/Excel), using data to track performance and generate insights
  • Confident communicator with strong stakeholder management skills, especially when supporting clinicians or cross-functional teams
  • Able to translate data into meaningful visuals (experience with dashboards or BI tools is a plus)
  • Calm, proactive, and solutions-focused – especially when things get busy

Life at HeliosX
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:

  • 25 Days Holiday (+ all the usual Bank Holidays)
  • Private health insurance, along with extra dental and eye care cover
  • Pension scheme
  • Free Dermatica and MedExpress products every month, as well as family discounts
  • Home office allowance
  • Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Contract

Job function

  • Job function

    Management and Manufacturing

  • Industries

    Hospitals and Health Care

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