Manhattan WMS Specialist

Our client is a leading provider of third-party logistics (3PL) solutions, delivering warehouse and supply chain services to a diverse range of customers. As they continue to optimize warehouse operations, they are seeking a Manhattan WMS Specialist to serve as the functional expert for their Manhattan Warehouse Management System, supporting system configuration, troubleshooting, documentation, and operational excellence.

Role Overview The Manhattan WMS Specialist will be responsible for serving as the functional expert for the Manhattan Warehouse Management System, ensuring warehouse operations run efficiently through system configuration, operational support, troubleshooting, and documentation. The Manhattan WMS Specialist will configure warehouse workflows, support warehouse users, monitor system interfaces, investigate functional issues, and collaborate with Operations teams to implement continuous improvements. This role is ideal for someone with hands-on Manhattan WMS experience who enjoys bridging warehouse operations and technology. Location

Fully Remote | 9:00 AM - 5:00 PM EST Key Responsibilities

WMS Configuration & Administration

Configure and maintain Manhattan WMS based on business requirements.

Configure warehouse processes, including putaway rules, allocation rules, slotting configuration, barcode/UPC/serial number scanning, and warehouse process workflows.

Implement configuration updates in collaboration with Operations teams.

Support continuous improvement initiatives across the WMS environment.

System

Monitoring & Troubleshooting

Monitor API integrations, FTP file transfers, and system interface queues.

Review system error logs and troubleshoot functional configuration issues before escalating when appropriate.

Investigate operational system issues affecting warehouse users.

Resolve functional issues that impact warehouse efficiency and system performance. Documentation & User Support

Create user documentation and training materials following system configuration changes.

Update onboarding documentation, SOPs, and warehouse process guides.

Provide functional guidance and support to warehouse users.

Ensure documentation accurately reflects current warehouse processes and system functionality. Cross-Functional Collaboration

Work closely with Operations teams to implement configuration updates.

Gather business requirements and translate operational needs into WMS configurations.

Support process improvement initiatives that enhance warehouse productivity and system performance. Qualifications

Experience

2+ years of hands-on Manhattan WMS configuration experience.

Experience configuring warehouse rules and operational workflows.

Experience troubleshooting functional WMS issues and interpreting system error logs.

Experience supporting warehouse operations within a WMS environment.

Previous experience supporting 3PL warehouse operations is preferred.

Experience creating training documentation, onboarding materials, and SOPs is preferred. Skills

Strong understanding of warehouse operations and Warehouse Management Systems.

Hands-on experience with Manhattan WMS.

Familiarity with APIs, FTP file transfers, and system interfaces.

Experience with Manhattan Green Screen / AS400 is preferred.

Experience using SQL for troubleshooting and data validation is preferred.

Strong analytical and troubleshooting skills.

Excellent technical documentation and communication skills.

Strong collaboration and stakeholder management abilities.

Ability to independently investigate and resolve functional system issues.

What Success Looks

Like

Manhattan WMS is accurately configured to support efficient warehouse operations.

Functional system issues are identified, investigated, and resolved quickly while complex technical issues are escalated appropriately.

Warehouse users receive clear documentation and training materials following system and process updates.

Configuration updates are implemented successfully in partnership with Operations teams.

System interfaces, file transfers, and error logs are proactively monitored to minimize operational disruptions.

The WMS Specialist becomes a trusted subject matter expert, driving continuous process improvements across warehouse operations. Opportunity

This is an excellent opportunity to join a leading third-party logistics organization where you'll serve as the functional expert for one of the industry's premier Warehouse Management Systems. As the Manhattan WMS Specialist, you'll play a critical role in improving warehouse operations, supporting end users, and driving continuous process improvements while working at the intersection of technology and logistics.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...