McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. Joining McDonald\'s means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centred on service, integrity, inclusion, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. Join the dynamic team at the Knowledge Hub, where you\'ll play a crucial role in deploying cutting-edge restaurant technology solutions across multiple markets. As a remote-based operation, the markets rely on the Knowledge Hub for training and upskilling on the latest technology. As the Knowledge Hub Manager, you\'ll be responsible for developing and delivering effective training materials and collaborating with other departments to stay ahead of the curve with fresh and innovative content. Make a difference in this exciting field and bring new an innovative ideas to life, making a real contribution to accelerating the arches. Externally, as a part of one of the biggest brands in the world, you will have a global reach and an ability to affect how millions of people across the globe eat, play and socialize. Each of our market teams represents an external customer to the team and you will be responsible for collaborating to understand the market training and support needs. Hub Development Building the Knowledge Hub vision to raise awareness across the markets and position as an enabler for their success Building the Knowledge Hub’s support capabilities for a model that can deliver to multiple Markets running multiple courses Collaborating with key partners across the Market, Product, and IT teams to ensure they act as advocates and drive collaborative initiatives/participation from them Proactively explore development opportunities that could support the deployment projects, be it content, process or technology Leading Hub course delivery – including Domain Expert engagement, course and content preparation, and facilitation of workshops, webinars, course accreditation, and post-course support Creatively collaborating on the creation of collaborative online workshops and on-demand learning with various regional and global product owners Ensure content creation metrics (timeliness and quality) are to agreed standards and content meets learning objectives Improve existing knowledge dissemination approach through the utilization of existing tools and training standard methodologies Drive use of VideoHub and Knowledge Hub Library and reporting of analytics Hub Communication Own and execute the Hub Communications Plan Support Internal Communication and Market Engagement teams to drive the adoption of courses and Knowledge Hub Activation initiatives Sell the business model and business benefits of the Hub Programme Hub Activity Management Own, maintain and develop the Hub equipment so that it can be utilised by the markets and the project teams Be the first point of contact for Suppliers, McDonald’s Teams and Markets on matters relating to the Hub Work with suppliers and global partners to ensure uploaded courses and content are accessible to learners and assist with monitoring performance A strong understanding of the changing digital technology landscape and the potential use of technology to enhance educational offering with focus on Education Technology Experienced in digitisation of technology training Experienced in delivering blended training programmes, especially for technology-oriented teams, including: Strategy experience, supporting key company-wide projects Implementation- leading content development teams Continuous improvement based on data and direct feedback Ability to react to change and deal with ambiguity Significant experience in agile transformation Proud to exceed the customer’s expectations at every visit through great food and great hospitality: Proud of the way we work together to make a difference to our business, our people, our communities and the planet: We unleash the power of our diversity Operation management/business Project management / Program management qualification We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play. We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.” Salary: GBP 36000 - 60000 per year