Live Chat Agent

Jobright is your personal AI job search agent that transforms the way you do job search from solo, time-consuming efforts to a fast, expert-guided journey, simplifying every job search step and accelerating your route to the best job outcomes. As a Live Chat Agent, you will support users through live chat, answer product questions, resolve issues, and help create a thoughtful and trustworthy customer experience.

Why Join Us

  • Build real, production AI agents used by real users
  • High ownership and impact
  • Work at the intersection of AI, agents, and product
  • Shape how people experience AI-driven job search

Responsibilities

  • Respond to users through live chat in a timely, clear, and empathetic manner
  • Help users understand product features and job search workflows
  • Troubleshoot common account, product, and technical issues
  • Escalate complex issues to the appropriate internal teams
  • Document conversations, resolutions, and recurring user problems
  • Share customer feedback and product improvement opportunities
  • Maintain a high standard of accuracy, professionalism, and privacy

Qualification

Required

  • Excellent written and spoken English
  • Strong customer-service mindset and empathy for users
  • Ability to manage multiple conversations while maintaining accuracy
  • Strong problem-solving and communication skills
  • Ability to work remotely within the United Kingdom during agreed service hours

Preferred

  • Previous experience in customer support, live chat, operations, or another user-facing role
  • Familiarity with SaaS products, CRM systems, or support tools
  • Interest in AI, job search, and consumer technology
  • Experience working in a fast-paced startup environment
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