IT Customer Service Analyst
IT Customer Service Analyst | Mid-Level | Full time
Fluent French or German speaking Sales & Support Analyst
Location: London (Hybrid)
Salary: £29,400 - £33,000 (depending on skills and experience)
We’re looking for aFluent French or German speaking Sales & Support Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner Support Strategy team, which oversees the optimisation of support processes, tooling, and enablement for strategic partners across leading social platforms.
This is an operations-heavy role and you\'ll serve as a key point of contact between internal and external stakeholders, so we\'re ideally looking for a self-starter who thrives on process improvement, has excellent attention to detail, and enjoys solving complex problems in a fast-paced environment.
What you’ll be doing:
Assist partners and partner managers with troubleshooting, and triage operational requests to the appropriate teams.
Build a strong understanding of the business and connect the dots between teams to identify opportunities for greater efficiency and collaboration.
Collaborate with cross-functional team members to drive operational improvements, applying a solid understanding of internal policies and risks.
Act as the primary point of contact for partner onboarding and offboarding processes, including data collection, evaluation, and input.
Leverage internal tools to facilitate onboarding and ongoing assistance for partners. Take ownership of resolving partner issues using all available tools and resources.
Deliver a high-quality experience to creators and partners across the platform.
Maintain accurate and up-to-date records within internal databases.
Train partner managers on support and escalation procedures through educational sessions.
Share insights from day-to-day work and actively contribute to broader initiatives through task execution.
Applicants that are fluent in French and or German, both written and spoken for this role.
Experience working in a similar role within operations, support, or a related function
Avid Facebook and Instagram user with knowledge of both products - as a user and creator or publisher
A highly organised, process-oriented problem-solver with strong communication skills
A team player who thrives in a fast-paced, tech-driven environment
Bonus if you have:
Experience working in relevant industries such as Entertainment, Sports, Media, or Gaming Video
Experience working in partner or customer support operations role within a technology company
We believe in continuously iterating, solving problems, and working together to connect people around the world. That’s why it’s important that our workforce reflects the diversity of the communities we serve. Hiring people with different backgrounds and perspectives helps us make better decisions, build better products, and create more inclusive experiences for everyone.
London
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