International Strategy & Operations Manager, Logistics

Location

London, UK

Employment Type

Full time

Department

Commerce & OperationsStrategy & Operations

Compensation

  • £131K – £175K • Offers Equity

The salary or hourly rate range may be inclusive of several levels that would be applicable to the position. Final salary or hourly rate will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary or hourly rate, not benefits or equity.


Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.



The Role

The Logistics Strategy & Operations team is responsible for making shipping a trusted, strategic lever for Whatnot's buyers and sellers across international markets. As our International Logistics S&O hire — embedded in London alongside our international category expansion team — you will:

  • Own the operating model and cross-functional partnerships that enable scalable, high-quality logistics across Whatnot's European markets

  • Lead carrier performance and pricing health in INTL markets — monitoring key metrics, managing rate structures, and driving accountability with regional carrier partners

  • Build and run operational response to shipping disruptions — owning the playbooks that ensure fast, reliable resolution for buyers and sellers across jurisdictions

  • Drive Whatnot's international carrier strategy and feed the product roadmap — identifying gaps by market and surfacing prioritised opportunities to Product and Engineering

  • Navigate the regulatory and compliance complexity of logistics in Europe, including customs, duties, and VAT requirements

  • Partner with senior leaders across BD, Finance, Product, and Operations to advance a EU logistics with seamless user experiences and competitive pricing

Team members in this role are required to be within commuting distance of our London hub.

You

Curious about who thrives at Whatnot? We've found that low ego, a growth mindset, and leaning into action and high impact goes a long way here. As our International Logistics S&O hire, you should have 8–10 years of experience in strategy and operations roles (e.g., consulting, logistics, carrier operations, cross-border commerce), plus:

  • Deep, hands-on experience in logistics — specifically within European markets — including direct carrier relationship management, customs/compliance navigation, and regional fulfilment operations

  • Proven track record of building and scaling logistics programmes in high-growth, fast-moving environments, with the ability to operate at both strategic and executional levels

  • Strong understanding of carrier economics and the complexity of managing multi-carrier, multi-market logistics networks across the UK and EU

  • Process and systems thinker — you identify inefficiencies, build scalable operating models, and default to repeatable systems over one-off solutions

  • Excellent cross-functional skills, with the ability to influence and align across Product, Engineering, Business Development, Finance, and Operations

  • Strong analytical judgment; proficiency in data analysis and reporting tools, with SQL or analytics platform experience (e.g., Looker, Sigma, Hex) a plus


Benefits

  • Generous Holiday and Time off Policy

  • Health Insurance options including Medical, Dental, Vision

  • Work From Home Support

    • Home office setup allowance

    • Monthly allowance for cell phone and internet

  • Care benefits

    • Monthly allowance for wellness

    • Annual allowance towards Childcare

    • Lifetime benefit for family planning, such as adoption or fertility expenses

  • Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

  • Monthly allowance to dogfood the app

  • Parental Leave

    • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.

Compensation Range: £131K - £175K

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...