Income Collection Officer - 6 Month Fixed Term Contract - London, UK

Overview

We are currently looking to recruit an Income Collection Officer to join our Extra Care team here at Housing 21. Within the role you will support the management of high level, complex and long-standing arrears cases within the London region. You will be supporting Housing Scheme Managers to proactively manage rent accounts, prevent rent arrears and provide compassionate, solution-focused support to residents experiencing financial difficulties. Ensuring the effective and timely collection of rent and service charges from residents, supporting Housing 21\'s collect with care approach. Conduct off scheme visits to ensure that Housing 21\'s residents support to sustain their tenancies continues during absence from their homes. This is a mobile role based in London; the successful candidate will be required to work within the London area with occasional national travel with overnight stays as required. Curious to know more? If you\'re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

Responsibilities

  • Support the management of high level, complex and long-standing arrears cases within the London region.
  • Support Housing Scheme Managers to proactively manage rent accounts, prevent rent arrears and provide compassionate, solution-focused support to residents experiencing financial difficulties.
  • Ensure the effective and timely collection of rent and service charges from residents, supporting Housing 21\'s collect with care approach.
  • Conduct off scheme visits to ensure that Housing 21\'s residents support to sustain their tenancies continues during absence from their homes.
  • This is a mobile role based in London, with occasional national travel and overnight stays as required.

Qualifications

  • Experience of income collection within tenancy management and the legal framework within which it operates.
  • Experience and knowledge of the welfare benefits system, financial wellbeing and inclusion, income maximisation and other relevant procedures.
  • Experience of social housing and older people\'s support.
  • Flexible and adaptable to the needs of customers and the business.
  • Experience of advising, guiding and influencing colleagues at all levels (Desirable).

Benefits

  • Blue Light Card discount
  • Holiday trade scheme
  • Volunteer days
  • Occupational Sick Pay
  • Occupational Maternity Pay and more
  • Nine-day fortnight option to spread hours across nine days with a three-day weekend every other week; details discussed on offer.
#J-18808-Ljbffr Salary: GBP 36000 - 60000 per year Experience: 3 years required
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...