[Hiring] Customer Service & Phone Support Virtual Assistant @20four7VA

Role Description

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia. We are looking for a Customer Service & Phone Support Virtual Assistant to support a UK-based bus transportation business serving customers for day trips, holidays, school transportation, and related services.

The VA will be responsible for:

  • Answering incoming calls
  • Following up with customers regarding quotes
  • Communicating pricing provided by the client
  • Documenting customer inquiries
  • Ensuring timely follow-up

This role is ideal for someone with excellent spoken English, strong customer service skills, and confidence handling phone-based interactions.

The objective of each engagement is to assist the client in:

  • Improving business efficiency
  • Enhancing service delivery
  • Supporting operational functions through high-quality, task-specific services rendered by a qualified contractor

Qualifications

  • Previous experience in customer service, phone support, appointment setting, sales support, or a similar role
  • Excellent spoken and written English
  • Clear, professional, and confident phone communication
  • Comfortable speaking with customers and handling questions professionally
  • Strong listening and communication skills
  • Ability to accurately document customer information and follow-up requirements
  • Reliable and dependable attendance
  • Strong attention to detail and organization
  • Ability to follow established instructions and processes
  • Comfortable working independently while knowing when to escalate issues

Requirements

  • Reliable high-speed internet connection
  • Backup internet connection is preferred
  • Reliable power backup
  • Quiet, professional workspace suitable for handling customer calls
  • Computer/laptop capable of running required communication and business applications
  • Ability to work with the client's 3CX phone system

Benefits

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
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