GTR - Rail Replacement Controller

GTR - Rail Replacement Controller

Application Deadline: 12 January 2026

Department: TUK Rail Replacement

Employment Type: Permanent

Location: TUK London Head Office

Reporting To: Control Manager

Compensation: £35,000 / year

Description

Transport UK Rail Replacement provides a specialist service to the UK Rail Industry when train services are disrupted by planned engineering work or emergency incidents. Our highly experienced rail replacement team offer a fully managed service for the provision of coaches, buses, small vehicles, and taxis.

We are looking for an innovative, self-starting individual with a passion for working in the busy and dynamic bus & rail industry.

The Duty Controller role operates on a 4 on 4 off schedule including day and night shifts. The role is fully office based from Corinthian House in Croydon.

Key Responsibilities

  • To plan and manage replacement buses and coaches to provide journeys to a timetable when the rail service is disrupted due to pre-planned and emergency requirements.
  • Responsible for the quality of our customer-focused response.
  • To provide efficient and effective administrative support.
  • Work effectively with external suppliers and colleagues.
  • Always have a duty of care for the health and safety of yourself and your colleagues, including a duty to report unsafe acts or omissions of safety.
  • To undertake any other duties commensurate with the role.

Skills, Knowledge and Expertise

  • An individual who can develop effective working relations with suppliers and colleagues.
  • Can handle high pressure situations in a calm, professional and logical manner.
  • It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
  • The post involves shift-working on a rota basis covering Day & Night shift on a four on four off pattern.

Benefitsh3>
  • Competitive salary, £35,000 per annum
  • Generous Company Sick Pay Scheme
  • Access to our employee assistance programme

#J-18808-Ljbffr Salary: GBP 28000 - 42000 per year
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