Grocery and Biscuitorium sales Associate

Grocery and Biscuitorium sales Associate - London

Join the Fortnum & Mason Grocery & Biscuits Team!

Be the First Impression. Create the Lasting Memory.

At Fortnum & Mason, our Ground Floor is where the magic begins, and our Sales Associates are its storytellers. From the moment guests step through our iconic Piccadilly doors, they're welcomed into a world of elegance, heritage, and exceptional service. Our Ground Floor teams deliver more than just retail; they create unforgettable experiences.

Join us in bringing our newly established Biscuits department to life. Showcasing Fortnum's much-loved range of luxury biscuits, from timeless classics to innovative seasonal creations, this exciting new department offers customers a truly distinctive shopping experience. As a Sales Associate, you'll help customers discover the perfect treat, gift, or indulgence, sharing the stories behind our products and creating memorable moments with every interaction.

Please note: this role is a full-time permanent role (37.5 hours per week).

Why Work For Us:

  • Competitive hourly rate + paid overtime

  • Discretionary annual bonus (up to 5% of salary)*

  • Up to 40% store and restaurant discounts*

  • Subsidised staff restaurant using Fortnum's ingredients

  • 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*

  • Matched pension scheme and career development opportunities

  • Annual staff party and incredible gifts after 5 years

*Subject to terms and conditions

What You'll Do:

  • Deliver an exceptional personalised service within our Biscuits department

  • Share your knowledge and enthusiasm for Fortnum's renowned biscuit range, helping customers discover new favourites and find the perfect selection for every occasion

  • Identify customer preferences and tastes to create engaging and memorable storytelling experiences

  • Support the presentation and replenishment of products, ensuring the department is always beautifully maintained

  • Process transactions accurately and efficiently while delivering outstanding customer service

What We're Looking For:

  • Experience in a fast-paced retail or hospitality environment, or a genuine passion for luxury food products

  • Enthusiasm for fine food and gifting, inspiring customers through knowledgeable recommendations and engaging conversation

  • A friendly, warm approach with excellent people skills

  • Flexibility to work various shifts, including weekends

  • Outstanding communication skills

  • A keen eye for detail and pride in maintaining exceptional retail standards

This is a fantastic opportunity to be part of an exciting new chapter for Fortnum & Mason, helping to establish and grow our new Biscuits department while delivering memorable and personalised experiences for every customer. You'll also have the chance to develop your skills and career within a world-renowned luxury retail environment.

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...