Google Cloud Billing Support Specialist, Remote UK New Remote UK

Overview

Google Cloud Billing Support Specialist, Remote UK – Remote UK

Location: Remote UK. Our Product Support Specialist / Billing Specialist will be an integral part of our Client Services team. The role is based remotely in Eastern Europe, the UK, Ireland and Spain.

Who We Are
DoiT is a global technology company that works with cloud-driven organisations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specialisations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

We are a team of support professionals who love working with other people to solve challenging technical problems. We are committed to personal development and enjoy sharing our knowledge and experience. We work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems to make sure they are getting the most out of what our product has to offer. We are looking for a self-motivated and goal-oriented individual who will be responsible for providing world-class SaaS application and billing support in a fast-paced environment. The ideal candidate will have a technical background and customer facing experience supporting cloud computing products, services, and solutions.

Responsibilities

  • Operate as a DoiT expert on Google Cloud Platform (GCP) billing inquiries
  • Analyze customer billing lines with the help of the provided engineering tools and point out any discrepancies or red flags to the engineering team responsible for the pipeline
  • Respond with a sense of urgency to both new and escalated customer support issues, including working with cloud vendors if issues arise
  • Inform the team of all new information related to products, procedures, and trends in relation to GCP
  • Triage, troubleshoot, and provide resolution for customer support requests
  • Ensure all issues have detailed documentation and are appropriately logged in DoiT tooling
  • Prioritize and manage several open issues at one time
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Ensure the appropriate account team members (Account Managers, Customer Success Managers, and Technical Account Managers) and the Product Support teams are informed of any impacting issues the customer is experiencing
  • Identify common problems and create knowledge base articles, FAQs, and videos based on these insights
  • Work with our technical writing team to enhance existing product documentation and help with the creation of new feature documentation based on technical specifications and collaboration with engineers
  • Maintain exceptional communication and positive business relationships with DoiT customers and team members

Qualifications

  • 3+ years in a technical support role or similar in a B2B SaaS environment
  • 1-2+ years experience with Google Cloud Platform (GCP) billing experience
  • Experience creating and enhancing documentation for the Product Support organization and internal staff
  • Experience with Ticketing / Case Management System like Salesforce, Zendesk, or ServiceNow at an Administrative level
  • The ability to troubleshoot and resolve customer software problems, including having worked with bug tracking systems like Jira or something similar
  • A service mindset, with a strong sense of empathy, awareness of team dynamics and conflict resolution skills
  • Good communication, presentation and interpersonal skills
  • Good analytical and problem solving skills
  • Be curious and self-motivated to learn and develop professional competencies / certifications

Bonus Points

  • A willingness to learn technical or analytical tools in order to provide product/customer support
  • Some experience with finance or data analytics tools like Tableau, Domo, etc., and SQL knowledge

Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! This describes our core values. Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we’re here and happy we hit that ‘apply’ button.

  • Unlimited Vacation
  • Flexible Working Options
  • Health Insurance
  • Employee Stock Option Plan
  • Professional Development Stipend

DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it\'s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.

We are inclusive, and we are committed to diversity and inclusion in our workplace.

Will you now or in the future require visa sponsorship for the country you are applying to? * Select...

Do you have experience with the GCP billing system? *

Have you ever supported the GCP billing system? * Select...

Do you have experience in supporting SaaS B2B customers? * Select...

If you have experience with supporting GCP consoles, at what capacity? Did you manage services in the Management console? *

This role requires fluency in English. Are you comfortable supporting customers primarily in English? * Select...

Describe a technical issue you helped resolve in a SaaS or cloud environment (AWS, GCP, or Azure). What was the issue, what steps did you take to resolve it, and what was the outcome?

What are your salary expectations in USD?

#J-18808-Ljbffr Salary: GBP 36000 - 60000 per year Experience: 3 years required
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...