Fraud Analyst, Banking – L1

Job Description:

  • Monitor and work the real-time fraud alert queue across digital banking, cards and payments during night-shift hours (Kuwait time).
  • Triage alerts using defined playbooks: verify activity, contact-strategy actions where applicable, disposition as genuine, fraud or refer.
  • Escalate complex, high-value or pattern-linked cases to L2 with a clear, complete handover narrative.
  • Meet alert-handling SLAs and quality standards, and keep case records accurate and complete.
  • Flag recurring false positives and emerging patterns to the team's data analyst.
  • Hand over cleanly at shift end to ensure 24/7 continuity.

Requirements:

  • 1-3 years in fraud operations, transaction monitoring, disputes/chargebacks or a similar alert-driven banking environment.
  • Experience working an alert queue on a fraud or transaction monitoring system (any major platform).
  • Genuine availability and suitability for sustained night-shift work aligned to Kuwait hours (AST, GMT+3) - please check the overlap with your own time zone before applying.
  • Reliable home working setup: quiet environment and stable high-speed internet.
  • Clear written English for case notes and escalation handovers.
  • Available to commence in August 2026 - immediate or short-notice availability strongly preferred for this role.

Benefits:

  • Fixed 2-month consultancy agreement with Capitex; possible extension, not guaranteed.
  • Fully remote for the entire term - no travel or relocation required.
  • Competitive monthly consultancy fee for the fixed term, inclusive of shift premium.
  • Laptop (Dell Latitude) provided by Capitex; client systems access configured by the bank.
  • Four positions available on a rotating night-shift pattern; shift schedule confirmed at offer stage.
    • Commencement is aligned to contract mobilisation - indicative start August 2026, confirmed at offer stage
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