Field Technician - Central London_NL CENNE

Summary

Location: London

Job Family: Technicians & Engineers

Job Type: Full Time

Posted Date: 22-Oct-2025

Salary: £31,500 – £38,700 (£4,700 overtime + £2,500 commission).

For this position, you must live in one of the following postcodes: E1, E2, E4, E5, E10, E11, E12, E13, E14, E15, E16, E20, E3, E6, E7, E17, E18.

You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most.

You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it.

No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.

No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.

What You’ll Do

  • Install and maintain broadband, TV, and phone services to customers' homes.
  • Quickly resolve technical issues, ensuring customers stay connected to what matters most.
  • Provide exceptional service that leaves every customer satisfied and smiling.
  • Work independently with the backing of a supportive team, always there to help you deliver your best.

Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer

Who we are

Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.

The must haves

There are only three things that are deal-breakers for us. You’ll need:

  • A UK manual driving licence.
  • Confidence working at heights and outdoors in all weather conditions.
  • To live in one of the specified postcodes above.

Skills

Since we’ll give you all the training you need, what’s most important are the right skills and attributes. These include:

  • A problem‑solving mindset and a passion for helping customers.
  • A methodical, organised approach to work.
  • The ability to be composed and adapt to any situation.

What’s in it for you

  • A starting salary of £31,500 with the potential to earn up to £38,700 through on-target earnings (£4,700 overtime + £2,500 commission).
  • Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
  • Market‑leading maternity, paternity, neonatal, and carers leave policies.
  • 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
  • A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
  • Up to 10% employer pension contributions and life insurance.

Next steps

  • Complete our quick online application and video assessment.
  • If successful, chat with one of our friendly recruiters to learn more.
  • Attend an interview with a manager to see if we’re a great match.

We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help.

So, if you’re ready for a rewarding career where no two days are the same, apply today.

#J-18808-Ljbffr
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...