At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading provider of innovative solutions, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist, providing top-notch support to Samsung's clients remotely from Lithuania. If you're passionate about delivering world-class service and have a knack for resolving complex issues, we want to hear from you! **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's dedicated to empowering our customers with cutting-edge technology and unparalleled support. With a strong presence in the industry, we're committed to fostering a culture of innovation, collaboration, and continuous learning. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission. **Key Responsibilities** As a Customer Support Specialist on our Samsung team, you'll be responsible for delivering exceptional customer experiences through: * Responding to incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers. * Developing efficient and satisfying solutions to customers' inquiries, ensuring their issues are resolved in a timely and professional manner. * Delivering exceptional customer service, treating customers with respect and following company policies and procedures. **Requirements** To succeed in this role, you'll need: * Fluent in Lithuanian (C1) and good command of Russian and English (B2). * Previous experience in customer service, especially in a call center environment, is an advantage, but not required. * Ability to work in a remote setting and be self-motivated. **What We Offer** At arenaflex, we're committed to providing our team members with a comprehensive package of benefits and perks, including: * Competitive hourly rate of €8.03-€8.56 (during trial period and after). * Performance-based bonuses. * A supportive team environment with opportunities for career growth and development. * Flexible working hours, Monday to Friday, between 09:00-19:00. * Permanent, full-time position with a 3-month trial period. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our team members' growth and development. As a Customer Support Specialist, you'll have access to: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities to take on new challenges and responsibilities. * A supportive team environment that encourages collaboration and knowledge-sharing. **Work Environment and Company Culture** Our remote work environment is designed to promote flexibility, productivity, and work-life balance. As a member of our team, you'll enjoy: * A dynamic and supportive team culture that values collaboration and open communication. * A flexible work schedule that allows you to balance your work and personal life. * Access to state-of-the-art technology and tools to support your work. **Compensation, Perks, and Benefits** At arenaflex, we're committed to providing our team members with a comprehensive package of benefits and perks, including: * Competitive compensation and performance-based bonuses. * Flexible working hours and a supportive work environment. * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities for career growth and advancement. **How to Apply** If you're a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application to join our team. We look forward to hearing from you! Apply Now **Equal Opportunities Employer** arenaflex is an equal opportunity employer committed to creating a work environment free from discrimination and harassment. We welcome applications from all qualified candidates. Apply for this job