Estates Operational Support Manager

We are now recruiting for an Estates Operations Support Manager!

Job title

Estates Operational Support Manager

What you\'ll be doing

  • Attend and support client, supplier, and internal operational meetings.
  • Capture, log, and proactively chase meeting actions to ensure timely completion and strong governance.
  • Provide structured meeting preparation and follow‑up support, including collation of materials and updating trackers.
  • Assist with documentation and reporting for estates‑related activities, including site information, compliance updates, and operational reporting.
  • Maintain accurate trackers, logs, and action records to support governance and operational oversight.
  • Support estate‑related operations, including clinic capacity, room suitability, and health & safety requirements.
  • Ensure clear, consistent, and timely communication across internal teams, suppliers, and client partners (e.g., DWP, Maximus).
  • Prepare and distribute documentation, updates, and meeting outputs to ensure alignment across stakeholders.
  • Strengthen operational governance by ensuring administrative tasks, documentation, and estates actions are completed to required standards and deadlines.

What we\'re looking for

Essential

  • Strong administrative and organisational skills with the ability to manage multiple tasks simultaneously.
  • Experience maintaining trackers, logs, reports, and structured documentation.
  • Excellent communication skills, with confidence engaging at all levels, including suppliers and clients.
  • Ability to work independently and proactively chase actions, deadlines, and updates.
  • Proficient in Microsoft 365 tools (Teams, Excel, Word, SharePoint, OneNote).

Desirable

  • Knowledge and experience of using CASPER.
  • Proven planning and organisational capability.
  • Ability to influence effectively, including with senior stakeholders.
  • Customer‑focused and commercially aware mindset.
  • Experience within an estates, operational, government‑contract, or compliance‑driven environment.
  • Understanding of HAAS, PIP, WCA, or similar assessment service structures.
  • Familiarity with coordinating stakeholders such as DWP, Maximus.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.

What’s in it for you?

  • A competitive salary of up to £33,000 dependent on experience
  • 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Access to the Headspace app for you and up to 5 family or friends

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You\'ll become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose.

#CareersWithPurpose

Customer first, always. Fearless innovation. Achieve together. Everyone is valued

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

Location

Home‑Based - GBR United Kingdom

Time Type

Full time

Contract Type

Fixed Term (Fixed Term)

#J-18808-Ljbffr Salary: GBP 28000 - 38000 per year Experience: 3 years required
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...