Job overview

This is an exciting opportunity to contribute to a major digital initiative designed to transform the delivery of care at South London and Maudsley NHS Foundation Trust (SLaM). The Electronic Patient Record (EPR) Programme stands as one of the most ambitious change projects in the Trust’s history. Its aim is to streamline staff workflows, enhance safety, and ultimately achieve improved outcomes for service users.

Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.

Main duties of the job

This is a key fixed-term or secondment opportunity for the duration of the EPR programme. As the EPR Delivery Support Officer, you will need to operate with a high degree of autonomy, using your initiative to maintain momentum whilst being responsible for establishing and running the core Programme Support functions. You will ensure robust and proactive planning, reporting, ensuring appropriate governance processes are in place and followed. By taking initiative and anticipating needs you will be providing vital support to the Programme Manager and workstream leads to enable successful delivery.

Flexible working:

We are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

Detailed job description and main responsibilities

Key Responsibilities:

• Management of the Programme Support Function
• Support the establishment and day-to-day running of the EPR Programme Delivery Support Office.
• Supervise and provide guidance to a EPR Programme Delivery Support Analyst , ensuring high-quality output.
• Act as a primary point of contact for Programme Delivery queries, supporting project managers and workstream leads with standard methodologies, templates, and systems.
• Governance, Assurance and Reporting
• Maintain the programme governance framework under the direction of the Programme Manager.
• Provide comprehensive secretariat support for key meetings (e.g., Programme Board, Workstream Meetings), including coordinating agendas, taking concise minutes, and tracking actions.
• Develop, collate, and produce regular programme reports (highlight reports, dashboards, RAID summaries) to inform decision-making by programme leadership.
• Ensure all programme documentation is accurately filed and version-controlled in the designated shared areas.
• Planning, Monitoring and Control
• Maintain the integrated programme plan in MS Planner or similar tool, updating progress and highlighting dependencies.
• Facilitate the regular update and review of the programme-level Risk, Issue, Assumption, and Dependency (RAID) log.
• Administer the programme change control process, documenting requests and tracking outcomes.
• Support workstreams in aligning their plans with the overall programme schedule.
• Resource and Financial Support
• Work with the Programme Manager and Finance lead to track programme expenditure against budget, highlighting any variances.
• Maintain registers for resources, contracts, and key deliverables.
• Support the coordination of programme resources and onboarding of new team members.
• Quality and Standards
• Promote adherence to Trust project standards, NHS Digital guidelines, and relevant policies (Information Governance, Data Protection).
• Help coordinate assurance activities and gateway reviews

Person specification:

Experience

Essential

• Substantial experience working within a RIO EPR Programme PMO
• Experience of maintaining project plans, risk logs, and reports.
• Experience of providing secretariat support to senior meetings.
• Experience of using project management software (e.g., MS Project/ Planner) and advanced Excel skills.

Desirable

• Experience in a digital/IT transformation project environment.
• Line management or supervision of junior staff.

Qualifications

Essential

• Educated to degree level or equivalent experience.
• PRINCE2 Foundation or equivalent project management knowledge

Desirable

• • PRINCE2 Practitioner or similar qualification (e.g., APM PMQ)

Knowledge and Skills

Essential

• Strong understanding of project governance and lifecycle.
• Excellent organisational skills with a keen eye for detail and accuracy.
• Strong analytical skills to interpret and present data clearly.
• Excellent written and verbal communication skills.
• Proficient in MS Office (Word, Excel, PowerPoint, Project/Planner).
• Understanding of NHS structures and project reporting requirements.
• Proactive, able to work on own initiative and as part of a team.
• Resilient and adaptable in a fast-paced environment.
• Professional and diplomatic, able to build good working relationships at all levels.
• Committed to the values of the NHS and improving services.

Desirable

• Knowledge of the NHS EPR agenda.
• Awareness of clinical safety and information governance in an NHS context.