Entry Level Technician

The Opportunity…

In partnership with Intercity, Althaus Digital are looking for self-motivated, driven individuals with a proven passion for IT Infrastructure. This is an exciting opportunity to take the first step in your IT career in an evolving and growing industry via some initial training.

Please note the following:

We are looking to only hire West Midland based candidates only.

You will need to have the right to live and work in the UK.

IT Infrastructure

Savvy enough to want to work as an Infrastructure specialist, but lacking relevant work experience? Our IT Infrastructure Skills training is tailored made for you. This initial training will give you the foundational knowledge you need for this opportunity with Intercity.

We will be equipping you with the skills and knowledge you’ll need for this opportunity. Designed as a springboard for your future career with Intercity, you’ll benefit from live online sessions delivered by our team of expert trainers. As the programme unfolds, we’ll start preparing you for the interview stage and give you all the necessary skills you need for the interview off the back of what you have learnt from the course.

The Role…

You will be part of a warm, friendly, and forward-thinking team responsible for supporting with all things IT Infrastructure. No day will be the same in what is a fast-paced, exciting new role, with the successful candidates naturally striving to provide great customer service to both external and internal stakeholders. You will be meticulous and patient in your approach; keen to live and breathe company values, and with the ambition and drive to grow and develop.

The typical roles and responsibilities will include:

  • Technical - troubleshoot desktop and system problems, diagnose, and solve hardware/software issues.
  • Manage Helpdesk - ensure help desk tickets are logged, escalated, and resolved in a timely manner.
  • User Management - administer applications for user accounts.
  • Web - assist customers with technical web-related queries.
  • Security - understand types of malware and attacks, password security, infrastructure (securing networks and hardware/software), cryptography, and security vulnerabilities.

What you’ll learn over your 12-week, part-time training (before your interview with the employer):

  • Operating Systems and Hardware
  • Business Continuity and Disaster Recovery
  • Information Security, Legislation and Ethics
  • IT Project Methodology
  • Maintenance Strategies
  • Database Fundamentals
  • Applications and Software
  • Network Concepts
  • Troubleshooting and Fault Finding
  • Supporting a Customer Base
  • Purpose and Importance of Cyber Security
  • Key Cyber concepts, terminology, and frameworks
  • Cyber threats and motives
  • Security policies

The Person…

We appreciate you will likely be at the very beginning of your IT career, so provided you’re able to confidently demonstrate your interest in the subject, we’ll be more focused on your passion for learning/development and natural fit with our core values, rather than being able to evidence a significant degree of pre-existing technical knowledge. You will need to have the right to live and work in the UK, be based within the West Midlands, and be over the age of 19.

#J-18808-Ljbffr Salary: GBP 28800 - 48000 per year
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...