Entry Level Customer Resolutions Advisor

About The Role

Are you looking to build a career centred around delivering exceptional customer service while developing new professional skills?
 

Join Foxtons in Watford as a Trainee Customer Resolutions Advisor and become part of a team that’s passionate about delivering exceptional service to landlords and tenants.

Whether you're a recent graduate or looking to take the next step in improving your customer service and administrative skills, we’ll give you all the training, tools, and support you need to succeed. This is the perfect opportunity to build a career in property, even if you have no prior experience.

You’ll support a portfolio of residential properties, gaining hands-on experience while learning from industry experts. From day one, you’ll play a key role in ensuring everything runs smoothly for our customers. If you enjoy helping people, staying organised, and making sure everything runs smoothly, this is the perfect place to start your career.
 

What you’ll be doing:

  • Providing excellent customer service to tenants and landlords throughout the tenancy journey
  • Supporting with day-to-day administration and coordination of property matters
  • Learning how to handle queries, resolve issues, and keep customers informed
  • Assisting with maintenance requests and liaising with contractors
  • Working closely with our local offices and specialist teams
  • Building your knowledge of property processes, systems, and legislation

We offer:

  • Salary: £26,000 - £30,000 per annum, depending on experience
  • Hybrid working: Flexibility to work from home once fully trained
  • Training & Development: Full onboarding, structured training programme, and support to gain your ARLA qualification
  • Career Progression: Regular reviews and clear progression opportunities
  • Inclusive Culture: Equity, Diversity & Inclusion networks and Foxtons-funded social events
  • Volunteering: One paid day per year to support a cause you care about
  • Wellbeing Support: Enhanced sick pay, confidential support line, Mental Health First Aiders, coaching platform, and subsidised gym membership
  • Team Events: Christmas Party, Summer Sports Day, and regular socials
  • Family Support: Enhanced parental leave and family-friendly policies
  • Pension Scheme: Contributory pension to support your future

About You

You will need:

  • A passion for customer service and helping people
  • Strong organisational and administrative skills
  • Excellent attention to detail
  • A proactive, positive attitude with the willingness to learn
  • Good problem-solving skills

No previous property management experience is required.
Full training and ongoing support will be provided from day one. While experience in a customer service or administrative role is beneficial, it’s not essential.

What matters most is your motivation, your mindset, and your ambition to succeed. Bring that, and we’ll provide everything you need to build a successful career at Foxtons.

About The Company

As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals.

Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs.

* TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level
 
INDHP
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...