Ecommerce Assistant

E-Commerce AssistantJob Summary

Discount Builders Merchants is looking for a proactive, organised and detail-focused

E-Commerce Assistant to support the growth of our online sales channels.

This is an office-based role at our Northfleet branch. The successful candidate will be required to work on-site with our e-commerce, sales and operations teams. Please note that this is not a remote or hybrid role, and working from home is not available.

This role is ideal for someone who is interested in e-commerce, online marketplaces, product listings, digital marketing and website administration.

The successful candidate will help manage and improve our product listings across multiple platforms, support website content updates, assist with online advertising and reporting, and help ensure our online customers receive accurate product information and a professional experience.

This is a varied role that will suit someone who is confident using computers, has strong attention to detail, can manage multiple tasks, and is keen to learn how a growing e-commerce operation works within a builders merchant environment.

Key ResponsibilitiesProduct Listings and Marketplace Management

Manage, update and maintain product listings across our online sales channels, including marketplace platforms and our own websites.

Ensure product titles, descriptions, prices, images, specifications, pack sizes and delivery information are accurate and consistent.

Create clear, customer-friendly product descriptions that reduce confusion and help customers make the right purchase.

Monitor listings for errors, missing information, incorrect images, pricing issues or competitor/product data problems.

Assist with adding new products, updating existing ranges and improving underperforming listings.

Help maintain accurate product data using spreadsheets, supplier information and internal systems.

Website and Content Management

Update website content, product pages, landing pages and promotional content.

Support basic website improvements to make navigation, product information and customer experience clearer.

Assist with writing product copy, blog content, newsletters, promotional messages and customer-facing information.

Ensure all online content is written clearly, professionally and in line with the company’s tone and standards.

SEO and Digital Marketing

Support SEO improvements across product pages, categories and website content.

Research keywords and help optimise titles, descriptions and page content to improve organic visibility.

Assist with Google Ads, social media content, email marketing and promotional campaigns.

Help identify opportunities to improve online traffic, conversion rates and product visibility.

Images and Visual Content

Help create simple promotional graphics, listing images, website banners or marketing visuals where required.

Ensure images are clear, consistent, professional and suitable for e-commerce platforms.

Reporting and Analysis

Use Excel, Google Analytics, marketplace reports and advertising data to help review performance.

Assist with producing reports on sales, traffic, product performance, advertising results and customer trends.

Identify patterns, issues or opportunities from online sales data, such as popular products, locations, seasonal trends or low-performing listings.

Support management with useful insights that help improve sales, profitability and customer experience.

Administration and Team Support

Assist with general e-commerce administration, including spreadsheets, product data, marketplace queries and order-related information.

Work with the sales, warehouse and management teams to resolve listing, stock, customer or delivery-related issues.

Communicate clearly with internal teams and external partners where required.

Help organise tasks, deadlines and project updates using Microsoft Office tools including Excel, Outlook and PowerPoint.

Support product launches, website updates, promotions and other e-commerce projects.

Required Skills and Experience

Strong attention to detail and the ability to spot mistakes in product information, pricing, images or descriptions.

Good computer literacy and confidence using online systems.

Strong written English with the ability to write clear product descriptions and customer-facing content.

Good working knowledge of Microsoft Excel, including sorting, filtering and working with product data.

Ability to manage multiple tasks and prioritise workload effectively.

Good communication skills and the confidence to work with different departments.

A practical, problem-solving mindset with the ability to investigate issu

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...