Customer Success Senior Associate

September 1, 2026

Founded in 2015, PingPong is an embedded financial infrastructure platform serving more than 200 countries. The company has processed over $350 billion in cumulative total payment volume, holds more than 60 financial licenses worldwide, and partners with the world’s largest banks. PingPong operates from 40 offices across 15 countries, supporting global enterprises with cross‑border payments, multi‑currency accounts and treasury infrastructure at scale. We're scaling our Europe & Americas Customer Success function and looking for a Senior Associate to own the pre-live customer journey, from the moment a deal is won to a customer's first successful live transaction. WHAT’S THE CHALLENGE? This role sits at the centre of our go-live motion: product and channel setup, onboarding, and cross-functional problem-solving. You'll own the customer's go-live journey end-to-end, working closely with our deal teams through handoff, while also helping us build the repeatable structures that allow us to scale. WHO YOU’LL BE WORKING WITH This position will report directly to the Chief of Staff. WHAT YOU’LL BE DOING <ul><li>Own the end-to-end pre-live journey for new customers, including onboarding, configuration and channel set-up, and account readiness.</li><li>Project manage a high-volume portfolio of onboarding customers simultaneously, prioritising efficiently and keeping each on track to go-live.</li><li>Coordinate with cross-functional teams, including Product, Compliance and Risk, FI teams — to troubleshoot and proactively remove blockers ahead of time.</li><li>Act as the customer's primary point of contact and escalation owner during onboarding, setting expectations and managing the relationship through a high-stakes, time-sensitive period.</li><li>Identify friction points in the onboarding journey and contribute to turning them into process fixes —playbooks, checklists, automation.</li><li>Partner with BD and Solutions on deal structuring, flagging onboarding complexity and configuration risk before contracts are signed.</li><li>Track and report on onboarding pipeline health (time-to-live, stage conversion, bottlenecks) to give the wider team visibility.</li></ul> WHAT YOU BRING <ul><li>5+ 3-5 years of experience in customer success, implementation, or onboarding within payments, fintech, or another technical B2B environment.</li><li>A track record of managing multiple concurrent onboarding or implementation projects to deadline.</li><li>Technical fluency - comfortable working through API integrations, product configuration and channel set-up with customers and internal engineering teams.</li><li>Working knowledge of KYC, AML, or other compliance requirements typical of cross-border payments onboarding, or a demonstrated ability to get up to speed quickly.</li><li>Familiarity with CRM and customer success tooling.</li><li>Fluent written and spoken English is required.</li></ul> WHO YOU ARE <ul><li>You're an all-rounded self-starter - comfortable with ambiguity and able to solve problems today while thinking about the structure that prevents them tomorrow.</li><li>You're highly organised and detail-oriented, but you don't lose sight of the commercial and customer relationship stakes.</li><li>You're a clear, confident communicator who can manage customer expectations under time pressure without over-promising.</li><li>You're comfortable pushing back cross-functionally to get blockers resolved.</li><li>You're data-driven - you can look at onboarding metrics and spot where the process is actually breaking down.</li></ul> WHAT WE OFFER <ul><li>Competitive salary.</li><li>Private medical and dental insurance.</li><li>25 days annual leave plus bank holidays.</li><li>Parental leave (maternity/paternity).</li><li>Opportunity to be part of a rapidly scaling global organization.</li></ul> PingPong is proud to be an equal-opportunity employer with a global culture that embraces diversity.We are committed to providing an environment free of unfair discrimination and harassment.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER