Customer Service Representative (Night Shift) - Remote / Work from Home

Customer Service Representative (Night Shift) - Remote / Work from Home

Join to apply for the Customer Service Representative (Night Shift) - Remote / Work from Home role at Enterprise

Overview We’re Enterprise Mobility. A family‑owned, world‑class portfolio of brands that in the UK includes household names such as Enterprise Rent‑A‑Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65 years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?

Role We’re currently seeking a home‑based Customer Service Representative to join our Enterprise Car Club helpdesk. ECC Helpdesk is a technical support team for our Car Club Members. We provide 24/7 mobility support to ensure service excellence for a smooth automated rental experience. The role is a permanent full‑time 40‑hour‑per‑week position with a salary of £26,900 per annum. It is fully home‑based, providing 24/7 support to ECC customers. The position involves working night shifts scheduled between 8:00 PM and 8:00 AM, up to five shifts per week across Monday to Sunday, with some flexibility required.

What You Can Expect From Enterprise Car Club

  • Career and development opportunities
  • Preferential membership rates
  • Tailored training program
  • Part of a global contact centre team
  • On‑going support and coaching
  • Fun virtual team environment

Responsibilities

  • Provide exceptional customer service to Car Club members primarily by telephone, email, and chat
  • Resolve helpdesk queries relating to member accounts in a timely and satisfactory manner
  • Provide technical support to members
  • Ensure compliance with company policies and internal processes
  • Use initiative and decision‑making skills to perform a variety of duties

Qualifications

  • Passion for problem solving and investigating solutions for members
  • Attention to detail with a curious mind and desire to learn
  • Ability to work in a fast‑paced environment, spending 95% of time supporting members during peak seasons
  • Ability to identify risks and take appropriate action
  • Confidence communicating on the phone with members, colleagues and management
  • Adaptability in using online systems and new technology
  • Strong ability to multitask using varied systems and processes
  • Process‑driven skill set that thrives when multitasking
  • Basic car knowledge is desirable but not essential
  • Enjoys working within a virtual office where fun and teamwork rules!

Key (minimum) Requirements – Personal

  • Working 8‑hour shifts 5 days a week, Monday‑Sunday
  • Must operate a Windows device and be able to hard‑wire connect to your router (Wi‑Fi not permitted)
  • Must provide a suitable home‑office environment free from noise and distractions (desk and ergonomic chair required)
  • Strong PC skills and technical aptitude
#J-18808-Ljbffr Salary: GBP 24000 - 28000 per year
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