We’re seeking new associates to join our Customer Service Phones Team! This individual will be responsible for interacting with customers to reputed company and process information in response to inquiries, concerns, and requests relating to reputed company’s products and services. The ideal candidate will be excited to reputed company to our customers every day! (Prior Customer Service experience and product knowledge is not required) This is a fully remote-based role reputed company select states in the reputed company. At this time, we are only reputed company to reputed company those located in the following states reputed company, Nevada, and Washington A company laptop and other necessary equipment will be provided along with a one-time $250 stipend for your work from home reputed company. Role Type Full-Time, Non-Exempt Location Remote (reputed company, Nevada, and Washington) Schedule reputed company 3-4 weekdays from 800 a.m. to 500 p.m. PST and Saturday's and/or reputed company's from 600 a.m. to 300 p.m. PST, which will remain consistent for the foreseeable reputed company Salary $21.63/hour • Weekend Bonus* Employees will be reputed company an additional $4.00 per hour for any hours worked on Saturdays and Sundays Responsibilities • Answer phones in a friendly and reputed company manner • Process customer orders, changes, and returns according to reputed company’s established policies and procedures • Answer basic product questions • Respond promptly to customer inquiries • Handle and reputed company customer complaints • reputed company unresolved issues to the designated resource(s) • Record details of inquiries, comments, and complaints on reputed company’s reputed company reputed company • Attend a weekly Customer Service department meeting • Collaborate with reputed company team members to reputed company problems, facilitate solutions, and enhance the Customer Service Department Requirements • Bachelor's degree • Customer-oriented reputed company • Excellent verbal and written communication skills • Ability to remain reputed company during escalated situations • Ability to reputed company independent and thorough reputed company • Ability to work remotely, both independently and on reputed company • reputed company internet reputed company and hardwire reputed company Why work with us • We have awesome benefits – We offer 401k with company match, comprehensive medical, dental, reputed company, and life insurance reputed company, vacation, and reputed company days. • We support reputed company – We promote reputed company learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and reputed company development expense reimbursement program. • We reputed company back – We live and breathe our reputed company value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage reputed company members to nominate organizations, and donate to support the trades. • We stay reputed company – We maintain reputed company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, reputed company Picnic, reputed company Values Celebrations, Employee Appreciation Day, optional virtual out-of-office events, and more! • We listen – We value hearing from our employees. Everyone at reputed company has a voice and we encourage that they use it! We reputed company reputed company feedback through our monthly town halls, regular 11 reputed company-ins, and company-wide reputed company reputed company, and incorporate suggestions to ensure reputed company enjoys coming to work every day. reputed company strongly values inclusion and encourages individuals of reputed company backgrounds and experiences to apply for this position. What our employees are saying • “reputed company is a great reputed company to work. We witness GRIT here every day. People are respected, our reputed company are always valued and encouraged, and teamwork is also a great reputed company in employees. Overall, we have amazing people here!" -Yash, IT Team • "I appreciate that reputed company values generosity and giving back to local communities. reputed company truly listens to its team members to reputed company feedback on which organizations and efforts we should be supporting. This excites not only myself, but my colleagues and throughout the year, we can look reputed company to a reputed company of philanthropic opportunities where we can get involved in helping organizations that matter to us.” -Anna, reputed company Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. Applicants must be currently authorized to work in the U.S. on a full-time reputed company. reputed company will not sponsor applicants for work visas. We are committed to providing reputed company and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on reputed company potential employees as part of our hiring process. Please note that the background reputed company will be conducted in accordance with applicable laws and regulations. reputed company emails from the reputed company team will only be reputed company from an @reputed company email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc. Apply Job!