Customer Service Apprenticeship programme Dunfermline, Livingston

Identify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers.

A career at Sky is where better begins

Application Journey

  1. Application: Complete our short application form with your contact details, education, and relevant work experience. We will also ask questions about your eligibility, as the programme is funded by the Apprenticeship Levy.
  2. Situational judgement: After submitting your application, you’ll be invited to answer situational judgement questions related to the Customer Sales role, helping you learn more about the role.
  3. Telephone interview: Successful candidates will be invited to a strength-based telephone interview, where using the STAR method is recommended.
  4. Virtual assessment: The final stage involves a virtual assessment day with tasks such as group discussions, individual interviews, and exercises.
  5. We’ll be in touch: After the assessment, we will inform you of the next steps. Good luck!

Application Tips

We want to support you to succeed. Here are top tips from our early talent team to help you prepare:

  • Listen to Ewan\'s tips for answering situational judgement questions.
  • Hear Lauren\'s advice for your telephone interview.
  • Get Ewan\'s insights on excelling at the Assessment Centre.

Hear from a Customer Service apprentice

Sheldon Vickers

Since starting at Sky, I’ve become better at teamwork and collaboration. My teamwork skills have developed over the last year as I’ve been taking on more responsibilities and managing customer cases. My communication skills have also improved, especially when speaking with customers.

Need help?

Visit our FAQ page for answers to common questions.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...