Customer Service Advisor (100% REMOTE)

100% REMOTE WORKING, WITH ALL EQUIPMENT SUPPLIED START DATE OF 18th MAY 2026 (Applicants must be free for the following 7 weeks for training reasons) £26,250 + BONUS WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY * High-volume, telephone-based, Customer Service experience (B2C) AND * Experience working in an FCA regulated environment Our client is a very successful Mortgage lender, who has gone from strength to strength and nearly doubled in size over the last 5 years. They offer a different style to lending and want to give everyone the opportunity to own their own property. As a result of their growth, they are seeking confident, empathetic and experienced Customer Service Agents to join them from 18TH May 2026. (This is a fixed start date, with no negotiation). The overall purpose of the role is to communicate with customers who have queries on their Mortgage account and provide them with positive solutions to their problems, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration. The successful applicant will come from a high volume call centre background, within an FCA regulated environment. We are not considering candidates who don't have any B2C call centre experience. SOME of their FANTASTIC benefits include: * FULLY REMOTE working with FULLY REMOTE training * All I.T equipment supplied * A yearly bonus * Frequent staff incentives which include high street vouchers * Annual awards * Employee assistance and welfare programme * Private healthcare * Subsidized gym memberships * PROGRESSION! Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything with come back from these checks, please make us aware on your application. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful Salary: GBP 21000 - 26000 per year

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...