Customer Operations Specialist

Job Description:

  • Provide customer service to owners seeking contract, file, or case status and progress updates
  • Support client requests, inquiries, or questions related to Title and Recording issues
  • Develop strong customer relationships through professional customer service and communication
  • Communicate properly with buyers and sellers throughout title changes and establish clear process expectations
  • Handle high call volume while providing an exceptional customer service experience
  • Receive inbound calls from owners, sales agents, third parties, and internal departments and provide accurate information about GVT services
  • Complete outbound calls to owners regarding their contract files or cases in system queues
  • Coordinate status updates and requests for recording or sales documents and title services
  • Maintain professional communication via phone and in person
  • Review and handle shared department inboxes for Transitions, transfers of ownership, and other title-related functions
  • Verify customer information and update system information as needed
  • Update systems with detailed comments regarding owner interactions
  • Input and update spreadsheets and other programs to track activity
  • Collect and process GVT fees and payments
  • Assist internal and external customers with resale transactions
  • Help with team member training as needed
  • Carry out reasonable requests from management

Requirements:

  • High School Diploma or equivalent
  • 1 year of Customer Service Experience
  • Good written, verbal & communication skills
  • Ability to multi-task and work well under pressure
  • Enthusiastic team player attitude
  • Solid and consistent customer service skills
  • 2 years of Customer Service in the Vacation Ownership industry is advantageous
  • Knowledge of documents required for a timeshare closing is advantageous
  • Detail oriented and basic skills with Microsoft Office software are advantageous

Benefits:

  • Medical, Dental, and Vision insurance from Day One
  • 401k plan with company match
  • Life insurance
  • Company stock purchase program
  • Outstanding Team Member benefits
  • Discount travel programs
  • Generous Paid Time Off Program
  • Paid Sick Days
  • Team Member Recognition
  • Learning and advancement opportunities
  • Reasonable accommodation and employment benefits for individuals with disabilities
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