CCTV Call Centre Agent (Part Time - Weekends only) Nottingham SMC Customer Service

CCTV Call Centre Agent (Part Time – Weekends only)

Looking for an opportunity within a business that offer a genuine \'people first\' culture

Security Monitoring Centre in Nottingham have newly created opportunities forCall Centre & CCTV Agentsto join our security monitoring centre team on a part time, permanentshift working basis (weekends only).

About Us, Our Culture & What We Can Offer You

Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.

As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: £ 12,222.21 per annum

  • 23 day holiday per year (rising to 24 days after 5yrs)
  • Enhanced overtime rates *
  • Free Onsite Parking
  • Liftshare Community – an app designed to make your commute more affordable, sustainable and enjoyable
  • Cycle to Work Scheme
  • Company Pension Scheme
  • Life Assurance (4 x Salary)
  • A Central Benefits Platform offering a wide variety discounts
  • Employee Scholarship Programme
  • Bravo scheme: Incentivising high achieving employees
  • Ongoing training & development

*Overtime Rates:Standard overtime paid at 1.5x basic rate (hours exceeding 38.5)|Bank Holidays paid at 2.5x basic rate|Christmas Days & New Years’ Day at 3x basic rate

What You\'ll Be Doing As A CCTV Agent

With full and ongoing training, you’ll be assisting with the monitoring of, and response to CCTV and intruder alarms. This will include contacting our customers in both a calm and timely manner in response to activated alarms on their premises and respond with the appropriate course of action to ensure our customers premises are secure.

  • Handling inbound & outbound calls to our customers and external organisations, including the Emergency Services
  • Process CCTV and alarm activations speedily and accurately
  • Inform the relevant Emergency Services and Customers of relevant information in relation to their system

Working Hours:19 hours per week

Shift Pattern: Weekends only | 8.30am – 7pm

What We Would Like You To Bring:

You will be a strong communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment:

  • CCTV (SIA) badge advantageous, but not essential–We have opportunities for both badge holders & non-badge holders
  • Work well and remain calm in a busy, fast paced environment
  • Excellent attention to detail, with high levels of accuracy
  • Be able to work well on your own initiative as well as part of a team

If this sounds like you, send us your application today!

Each listing including the job title, location, brief
description, and a link to a page with more details.

#J-18808-Ljbffr
Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...