Overview We are currently looking to recruit a Business Support Lead to join our Asset Management team here at Housing 21. Within the role you will lead and manage the central support team, delivering an effective and proactive business support service to the Asset Management surveying team. Ensure key activities, including, but not limited to, investment programmes, procurement, Stock Condition Survey and other related processes, comply with all policies and procedures. Prioritise team workload and maintain suitable cover at all times, ensuring customer needs are met and service quality improves continuously. You will take ownership and maintain accurate, up to date information across all core systems, monitoring updates and working closely with the Performance Team to identify trends and escalate issues promptly. Prepare clear, effective communication on performance, including presentations, reports and internal briefings. You will also assist the Head of Property Investment providing support for strategic projects such as Oldham PFI, acquisitions, legislative changes and programme development, ensuring tasks are co-ordinated and delivered on time. While the role is home based the successful candidate will be required to attend team meetings at our head office in Birmingham as required.Curious to know more? If you\\\'re looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.Essential requirements Proven experience in managing a team, ideally including remote or dispersed teamsStrong experience in information gathering, monitoring systems and producing accurate reportsExperience of managing processes, ideally in a housing and/or similar non-profit environmentExperience of working collaboratively with a diverse range of internal and external stakeholders to solve problemsKnowledge and experience of reviewing and developing procedures and guidance documentsExperience in managing and ensuring data accuracy across multiple database systemsProven experience in using Microsoft Office 365 tools (e.g., Word, Excel, Power Point, SharePoint, etc.)Benefits We support our employees to do what they do best, whether that\\\'s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

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