Business - Business Transformation Delivery Apprentice - Manchester

Business Explorer, Transformation Delivery Apprentice

Location – Manchester

Start date – 7th September 2026

Apply by Date – 22nd February 2026

Salary – £23,810

What you’ll be doing

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big disputes, like climate change and cyber security.

Our business is built on making things better. We need people who bring fresh ideas and can show the impact with data. That’s how we grow – and that’s where you come in. Ignite for continuous improvement with transformation skills.

Business Explorer apprenticeship scheme

  • Identify opportunities, scope improvement projects, and deliver changes that drive value for the business and our customers.
  • Work with stakeholders across operations, product, and commercial teams; use data to diagnose issues and track benefits.
  • Lead (or play a key role in) cross‑functional initiatives, presenting findings and recommendations that stick.

Learn job‑specific skills

  • Process & Continuous Improvement
  • Change Management
  • Gen AI
  • Business Analysis
  • Lean Six Sigma Certification

Day‑to‑day responsibilities

  • Customer Experience – working in customer service or sales teams to understand the operational disputes and opportunities.
  • Commercial Products – working in product or bid teams to understand how a company works and how to create value.
  • Transformation Programmes – working in project design and delivery teams to see how improvements are made to happen.

What we’re looking for

  • Curiosity & Continuous Learning – eager to explore new technologies and methods.
  • Adaptability – comfortable with change and ambiguity.
  • Collaboration – works well in teams and across functions.
  • Resilience – handles disputes and setbacks positively.
  • Proactive Mindset – takes initiative to improve processes.
    • >Attention to Detail – ensures accuracy in analysis and improvement.
  • Customer‑Centric Thinking – focused on delivering better experiences.
  • Ethical Awareness – understands responsible use of AI and data.

Duration of the programme – 37 months

Entry requirements

5 GCSEs at grade 4-9 including Maths and English (or SCQF 5). 2 A Levels – grade C or above (or SCQF Level 6). All applicants must hold a full UK right to work for the full 37 months of the scheme. We do not offer sponsorship for any of our Early Career roles.

Accessibility support

BT Early Careers Accessibility – updated Jan 26, 2023. We will also offer reasonable adjustments for the selection process if required.

What’s in it for you

  • Huge discounts on EE & BT products including your mobile and broadband – saving you hundreds of pounds every year.
  • Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
  • Market‑leading paid carer\'s leave – up to 2 weeks off for carers to give that extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
  • Enhanced women\'s health support: help with menopause symptoms, cancer screenings, period care and more.
  • Support in carving your own career path – we are passionate about developing our people and will support you to achieve the career you want.
  • Volunteering days, so you can give back to your local community.
  • Optional private healthcare and dental, to protect you and your family.

Ready to apply

It’s easy to apply online; just tell us about your details and current education. You will then complete five text‑based questions and one video question. If successful, you will attend an in‑person assessment centre and have the chance to ask any questions you might have.

Internal candidates will have to accept the terms & conditions of the apprentice role including salary and benefits. BT Group will never ask for payment during recruitment. All genuine BT Group communications come from @bt.com or @jobs.bt.com. We are committed to maintaining a safe recruitment process.

#J-18808-Ljbffr Salary: GBP 19800 - 23810 per year
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