Job Description

Area Manager

Here at Ocado Logistics, it's our mission to provide an outstanding customer experience for our partners. We are the beating heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country. We ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, we deliver bags of possibilities for our employees and a career that will ensure no two days are ever the same.

About the role
We wouldn't be able to positively impact the way the world shops without our passionate team members. Both behind the scenes within the warehouses and across the front end of the customer experience, we now have an opportunity for an Area Manager to join the team.

As an Area Manager at the [LOCATION], you will be crucial in leading, motivating, and supporting your operational team to maintain exceptional health and safety standards, drive people engagement, and ensure the delivery of key performance indicators (KPIs) in a dynamic, 24/7 environment. This role exists to foster a culture of operational excellence, continuous improvement, and outstanding employee experience within your business unit.

This is a day role with a 12-hour shift starting at 05:30 AM, following a 4 on 4 off shift pattern.

You will be:

• Using your management skills to lead and motivate teams in a time-sensitive operational environment, focusing on safety, welfare, and conduct.
• Applying your Health & Safety knowledge to ensure exceptional standards, promoting a positive safety culture, and completing detailed adverse event investigations.
• Utilising your people management experience to maintain an exceptional employee experience, drive training/coaching, and address key people KPIs like labour turnover and absence %.
• Using your operational focus to contribute to performance improvement, maintain excellent housekeeping, and ensure adherence to food safety mechanisms.
• Leveraging your communication and numeracy skills to manage daily operations, deliver pre-shift briefings, and report on specific area KPI metrics.

You will also be expected to:

• Undertake tiered management/personal shopper tasks if needed.
• Stand/walk for extended periods.
• Lift objects weighing up to 30kg (periodically from shoulder height).
• Wear protective equipment.
• Train to use Mechanical Handling Equipment.
• Work in environments ranging from 30°C to -30°C.
• Support other sites from time to time.
• Work shifts, including weekends, in an operational 24/7 environment

About you:
The ideal Area Manager candidate must possess the following non-negotiables:

• Previous management experience in a warehouse or logistics environment.
• Experience and knowledge of best practice Health & Safety ways of working.
• Strong verbal and written communication and numeracy skills, used to working with and interpreting large volumes of data.
• Strong performance management knowledge and practical experience of conducting disciplinary & grievance investigations.
• Working knowledge of computerised warehouse management systems and core operating reporting tools.

Desirable (in addition to minimum):

• Food Safety compliance knowledge.
• Experience of working in a 24/7 productivity-conscious operation.
• Mechanical Handling Equipment - Current qualifications / previous experience.
• Previous experience in a continuous improvement environment & demonstrable problem-solving skills.
• IOSH accreditation.

What you can expect to receive in return?
At Ocado we believe in a workplace where everyone feels valued and supported, so you'll find a safe and collaborative atmosphere that is as fresh as our produce as well as an award winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts. Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being.

• Cycle to Work schemes;
• 15% off your Ocado.com shopping;
• Company shop offering discounts of up to 70% on groceries from leading brands and major retailers;
• Exclusive travel, retail and leisure discounts nationwide

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. Please inform us if you require any reasonable adjustments throughout the recruitment process.

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