Jump into a fast-paced, high-energy role where no two days are the same! As an Apprentice Crew Member, you\'ll be the friendly face of McDonald\'s preparing great food, delivering top-tier service, and creating memorable moments for every customer. As an Apprentice Crew Member, you\'ll quickly become part of a team, or ‘Crew’, that works together to provide the best, quick service, and a great family restaurant experience. If you’ve visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role. You’ll be working in our fast-moving, high-energy environment and we’re looking for a genuine smile plus an ability to connect with customers! When working in a McDonald’s restaurant, you will have to do a number of regular tasks, many of which follow set procedures.

What your apprenticeship will offer: you’ll work towards the Food and Beverage Team Member Apprenticeship Level 2 over the duration of 15 months. You’ll receive day-to-day training in your restaurant and a blended social learning experience for your qualification. This will be delivered on a 1‑to‑1 basis in your workplace by one of our expert trainers every 4‑6 weeks via face‑to‑face visits or remotely over telephone or Teams. The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills, and behaviours. You’ll be assigned an Apprenticeship Mentor who will support you alongside your Manager and Assessor throughout your training and in the run up to your End Point Assessment. They will coach you from your first day and facilitate your 20% off‑job training as well as support you with your practical and online assessments.

Responsibilities

• Preparing every customer’s food and drink to a gold standard.
• Making the customer’s experience special by adapting to each customer’s needs, being patient and welcoming.
• Keeping up to date with knowledge on our food and promotions.
• Completing tasks and activities in line with training/SOCs, company guidelines and management direction.
• Adhering to McDonald’s standards of quality, service and cleanliness and following all workplace safety, security, and food hygiene procedures.
• Taking responsibility for your training in all areas; looking for opportunities to improve and develop.
• Following the ‘Fix Up, Work Sharp’ guidelines and taking pride in your personal appearance.
• Identifying opportunities and applying techniques to increase sales and improve customer experience.
• Tailoring communication techniques to meet customer needs and build rapport.
• Maintaining a safe, hygienic, and secure working environment.
• Complying with health and safety legislation, regulations, guidelines and procedures.
• Following food safety and allergen legislation and procedures applicable to my role.
• Using technology and equipment in line with business policy to meet customer needs.
• Handling transactions and payments securely.
• Working as part of a team to ensure that the products and services are delivered on time and in line with business needs.
• Dealing with or escalating issues that impact service and customer experience, and implementing any instructions given by supervisor.
• Using professional methods of communication tailored to different situations, and individual and team needs.
• Managing my own time and workload, prioritising tasks.
• Maintaining and rotating stock according to life cycle and business processes.
• Ensuring equipment and technology faults and maintenance issues are reported promptly.
• Checking customers are satisfied with products and services through questioning and acting on feedback in line with business procedures.
• Keeping up to date with changes to products and processes.
• Using feedback to improve own performance.
• Reducing the waste of resources, taking sustainability into account, in line with business expectations.
• Following and supporting equity, diversity and inclusion legislation and principles.
• Participating in team briefings, implementing instructions, and offering input or feedback where relevant.

Qualifications & Skills

• Food and Beverage Team Member Apprenticeship Level 2.
• Functional Skills Level 2 in Maths and English (if required).
• Team working skills.
• Organisational skills.
• Ability to adapt to a fast‑moving, high‑energy environment and to connect genuinely with customers.

Benefits

• Holiday pay.
• Pension scheme.
• Flexible working.
• Free staff meals & employee discounts on selected McDonald’s food.
• Opportunities for training and development.
• Discounts at major high street retailers.
• Exclusive employee competitions.
• Uniforms provided.
• Supportive community that encourages positivity and teamwork.